Arcadia

Executive Assistant / Office Manager

Reposted 4 Hours Ago

Boston MA USA

In-Office

90K-110K Annually

Senior level

Big Data • Fitness • Healthtech • Information Technology • Software • Analytics

The healthcare data platform for innovative organizations.

The Role

The Executive Assistant/Office Manager provides high-level administrative and operational support to C-level executives oversees office operations and ensures a welcoming experience for staff and guests.

Summary Generated by Built In

Arcadia is dedicated to happier healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex diverse data into a unified foundation for health helping organizations deliver better care boost revenue and lower costs.

We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.

For more information visit arcadia.io.

Why This Role Is Important to Arcadia

This role serves as a senior operational leader providing dedicated support to select C-level executives overseeing Arcadia’s physical office environment and supporting our Return to Office (RTO) initiative.

The role provides high-level administrative operational and coordination support that enables leadership to focus on Arcadia’s most important priorities. Acting as a trusted partner this role manages complex calendars prepares executives for meetings coordinates communications and helps drive follow-through on key initiatives across the organization.

In addition to executive partnership this role owns the day-to-day operations of Arcadia’s Boston office ensuring that in-person work collaboration and leadership presence are executed smoothly consistently and in alignment with company expectations.

This strategic role requires strong judgment autonomy decision-making and acts as a critical connector between executives People Operations IT vendors and employees. The ideal candidate thrives in a fast-moving dynamic environment where hybrid staff flow in and out seamlessly integrating executive support with onsite operations to create a polished efficient and welcoming experience for leadership employees and guests.

What Success Looks Like

In 3 months

- Learn executive preferences and routines; begin proactively managing select executive logistics with minimal direction 

- Learn company processes organizational structure and communication norms 

- Build strong working relationships with People Ops IT building management office vendors 

- Take ownership of daily office operations and onsite experience 

- Understand Arcadia’s hybrid / RTO expectations and operating norms 

In 6 months

- Anticipate executive needs and operational risks before they surface 

- Own logistics for executive travel offsites and visiting guests

- Independently manage office operations vendors and onsite logistics; negotiate and manage vendor relationships to ensure the best support for the office 

- Act as the operational point person for RTO execution and office readiness 

- Create a consistent well-run experience for employees and visitors using the office 

In 12 months

- Serve as a trusted strategic partner to executives: anticipating needs managing communication flows

- Support long-term planning for onsite collaboration offsites and key meetings 

- Serve as a trusted operational partner to leadership on workplace and onsite strategy 

- Own office budgets vendor contracts and renewal planning 

- Continuously improve office operations and RTO execution based on feedback and usage patterns 

What You'll Be Doing

Executive Support

Provide high-level administrative and operational support to select C-Level executives
Manage complex calendars meetings travel and onsite logistics with anticipation and discretion
Coordinate leadership offsites board-related logistics and key in-person events – specifically including scheduling room bookings agendas IT needs catering and attendee communication
Act as a trusted extension of executive leadership handling sensitive matters professionally

Office Operations

Own the daily operations readiness and functionality of Arcadia’s Boston office
Ensure the office environment supports collaboration productivity and privacy requirements
Manage office vendors building relationships supplies and service providers
Coordinate office access equipment seating and onsite logistics in partnership with IT
Identify and resolve operational issues independently escalating when appropriate

Return to Office Implementation

In partnership with a chair/executive sponsor oversee the work of the Arcadia Together (RTO) Task Force; partner in the execution of related activities
Coordinate logistics related to leadership presence anchor days visiting teams and onsite meetings
Track patterns and operational signals related to office usage and in-person collaboration
Surface insights risks or improvement opportunities to leadership

Frontline Support

Serve as the primary point of contact for employees visitors and vendor partners
Support onboarding logistics for Boston-based employees and visitors
Triage employee questions and route appropriately to People Ops IT Finance leadership or other units as appropriate

What You'll Bring

7+ years experience in office operations executive support workplace operations or business operations roles
Demonstrated ability to operate independently with sound judgment
Experience supporting senior executives in dynamic environments
Strong project management and organizational skills
Excellent communication skills and professional discretion
Comfort balancing executive support with broader operational ownership

Would Love for You to Have

Experience owning office operations or workplace programs including facilities operations and general best practices
Experience supporting hybrid or return-to-office environments
Experience managing vendors contracts and office/operational budgets
Prior exposure to People Ops or HR partnership

What You'll Get

Be a part of a mission-driven company that is transforming the healthcare industry by changing the way patients receive care
Work closely with a high-caliber leadership team driving meaningful healthcare transformation
A flexible remote-friendly company with personality and heart
Employee-driven programs and initiatives for personal and professional development
Become a member of the talented energized diverse and purpose-driven Arcadian Community

About Arcadia

Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data applying algorithms to identify opportunities to provide better patient care and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS IDC Forrester and Chilmark for our leadership. For a better sense of our brand and products please explore our website.

Protect Yourself

If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information visit our website.

This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles the responsibilities would be further defined by the hiring manager.

What the Team is Saying

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The Company

HQ: Boston MA

360 Employees

Year Founded: 2002

What We Do

Arcadia is a leading healthcare data analytics platform that helps payers and providers turn complexdata into actionable insights. In turn payers and providers can focus on what matters most — whether that’s patient outcomes operational efficiencies or financial performance. Arcadia partners with many of the nation’s top healthcare organizations and empowers its teams to drive real-world impact through innovation collaboration and a shared mission to transform healthcare. For more information visit arcadia.io.

Why Work With Us

Arcadia is transforming healthcare through data helping organizations see the full picture of human health and improve outcomes. Our culture celebrates curiosity collaboration and growth. We’re passionate problem solvers and lifelong learners driven by purpose innovation and a shared commitment to a healthier future for all.

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Arcadia Offices

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Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Arcadia is a remote first company with offices in Boston MA and Arlington VA. Employees enjoy the flexibility of working remotely while still having the option to collaborate in person with teams coming together regularly for onsite gatherings.

Typical time on-site: Not Specified

HQBoston MA

Arlington VA

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