Executive Assistant / Office Manager
Job Description
Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.
We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.
For more information, visit arcadia.io.
Why This Role Is Important to Arcadia
This role serves as a senior operational leader providing dedicated support to select C-level executives, overseeing Arcadia’s physical office environment, and supporting our Return to Office (RTO) initiative.Â
The role provides high-level administrative, operational, and coordination support that enables leadership to focus on Arcadia’s most important priorities. Acting as a trusted partner, this role manages complex calendars, prepares executives for meetings, coordinates communications, and helps drive follow-through on key initiatives across the organization.Â
In addition to executive partnership, this role owns the day-to-day operations of Arcadia’s Boston office, ensuring that in-person work, collaboration, and leadership presence are executed smoothly, consistently, and in alignment with company expectations.Â
This strategic role requires strong judgment, autonomy, decision-making, and acts as a critical connector between executives, People Operations, IT, vendors, and employees. The ideal candidate thrives in a fast-moving, dynamic environment where hybrid staff flow in and out, seamlessly integrating executive support with onsite operations to create a polished, efficient, and welcoming experience for leadership, employees, and guests.Â
What Success Looks Like
In 3 months
- Learn executive preferences and routines; begin proactively managing select executive logistics with minimal direction Â
- Learn company processes, organizational structure, and communication norms Â
- Build strong working relationships with People Ops, IT, building management, office vendors Â
- Take ownership of daily office operations and onsite experience Â
- Understand Arcadia’s hybrid / RTO expectations and operating norms Â
In 6 months
- Anticipate executive needs and operational risks before they surface Â
- Own logistics for executive travel, offsites, and visiting guestsÂ
- Independently manage office operations, vendors, and onsite logistics; negotiate and manage vendor relationships to ensure the best support for the office Â
- Act as the operational point person for RTO execution and office readiness Â
- Create a consistent, well-run experience for employees and visitors using the office Â
In 12 months
- Serve as a trusted strategic partner to executives: anticipating needs, managing communication flowsÂ
- Support long-term planning for onsite collaboration, offsites, and key meetings Â
- Serve as a trusted operational partner to leadership on workplace and onsite strategy Â
- Own office budgets, vendor contracts, and renewal planning Â
- Continuously improve office operations and RTO execution based on feedback and usage patterns Â
What You'll Be Doing
- Provide high-level administrative and operational support to select C-Level executivesÂ
- Manage complex calendars, meetings, travel, and onsite logistics with anticipation and discretionÂ
- Coordinate leadership offsites, board-related logistics, and key in-person events – specifically including scheduling, room bookings, agendas, IT needs, catering, and attendee communicationÂ
- Act as a trusted extension of executive leadership, handling sensitive matters professionallyÂ
- Own the daily operations, readiness, and functionality of Arcadia’s Boston officeÂ
- Ensure the office environment supports collaboration, productivity, and privacy requirementsÂ
- Manage office vendors, building relationships, supplies, and service providersÂ
- Coordinate office access, equipment, seating, and onsite logistics in partnership with ITÂ
- Identify and resolve operational issues independently, escalating when appropriateÂ
- In partnership with a chair/executive sponsor, oversee the work of the Arcadia Together (RTO) Task Force; partner in the execution of related activitiesÂ
- Coordinate logistics related to leadership presence, anchor days, visiting teams, and onsite meetingsÂ
- Track patterns and operational signals related to office usage and in-person collaborationÂ
- Surface insights, risks, or improvement opportunities to leadershipÂ
- Serve as the primary point of contact for employees, visitors, and vendor partners Â
- Support onboarding logistics for Boston-based employees and visitorsÂ
- Triage employee questions and route appropriately to People Ops, IT, Finance, leadership, or other units, as appropriateÂ
Executive SupportÂ
Office OperationsÂ
Return to Office ImplementationÂ
Frontline SupportÂ
What You'll Bring
- 7+ years experience in office operations, executive support, workplace operations, or business operations rolesÂ
- Demonstrated ability to operate independently with sound judgmentÂ
- Experience supporting senior executives in dynamic environmentsÂ
- Strong project management and organizational skillsÂ
- Excellent communication skills and professional discretionÂ
- Comfort balancing executive support with broader operational ownershipÂ
Would Love for You to Have
- Experience owning office operations or workplace programs, including facilities operations and general best practicesÂ
- Experience supporting hybrid or return-to-office environmentsÂ
- Experience managing vendors, contracts, and office/operational budgetsÂ
- Prior exposure to People Ops or HR partnership Â
What You'll Get
- Be a part of a mission-driven company that is transforming the healthcare industry by changing the way patients receive care
- Work closely with a high-caliber leadership team driving meaningful healthcare transformation
- A flexible, remote-friendly company with personality and heart
- Employee-driven programs and initiatives for personal and professional development
- Become a member of the talented, energized, diverse and purpose-driven Arcadian Community
About Arcadia
Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.
Protect Yourself
If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.
This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.
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Date Posted
03/04/2026
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