Executive Assistant to the CEO

About Reltio

At Reltio, we’re on a mission to enable digital transformation by delivering a single source of truth for enterprise data designed for the digital experience economy. We are disrupting the master data management (MDM) software market when we launched the first cloud-native MDM software-as-a-service (SaaS) platform. The Reltio Connected Data Platform leverages a cloud-native multi-tenant architecture and our ecosystem to enable speed, agility and flexibility at scale. Companies across industries rely on Reltio to deliver mission-critical, secure, trusted real-time data at scale to create connected omnichannel experiences for their customers, partners and employees.

We’ve earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk!

The Reltio Way

We as individuals and as a team strive every day to be a world-class, profitable growth company by executing on our Strategy, delivering on our Outcomes, and living our Credo.

Job Summary:

The role applies an understanding of business processes, gathers data, makes recommendations and provides administrative support to the CEO; assists the CEO by managing issues related to people and processes with minimal supervision.

Primary Duties & Responsibilities

Executive Support 

• Completes a broad variety of administrative tasks for the CEO including: managing an extremely active calendar of appointments; completing expense reports; composing and preparing correspondence that is sometimes confidential; arranging complex and detailed travel plans (domestic & international), itineraries, and agendas; and compiling documents for travel-related meetings..
• Plans, coordinates and ensures the CEO's schedule is followed and respected. Provides "gatekeeper" and "gateway" role, creating win-win situations for direct access to the CEO's time and office. 
• Communicates directly, and on behalf of the CEO, with Board members, and other executive staff, as needed. Working with outside CEOs, Board Members, Customers and Partners
• Researches, prioritizes, and follows up on incoming issues and concerns addressed to the CEO, including those of a sensitive or confidential nature. Determines appropriate course of action, referral, or response. 
• Provides a bridge for smooth communication between the CEO's office and internal departments; demonstrating leadership to maintain credibility, trust and support with senior management staff. 
• Works closely and effectively with the CEO to keep him/her well informed of upcoming commitments and responsibilities, following up appropriately. Acts as a "barometer," having a sense for the issues taking place in the environment and keeping the President updated. 
• Provides leadership to build relationships crucial to the success of the organization, and manages a variety of special projects for the CEO, some of which may have organizational impact. 
• Successfully completes critical aspects of deliverables with a hands-on approach, including drafting acknowledgement letters, personal correspondence, and other tasks that facilitate the CEO's ability to effectively lead the company. 
• Prioritizes conflicting needs; handles matters expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures. 
• Occasional HQ office administrative duties including collecting mail, ordering supplies, etc. Office work/visits would be about 2 days per week.

Board Support and Liaison 

• Serves as the CEO's administrative liaison to Reltio's board of directors 
• Assists board members with travel arrangements, lodging, and meal planning as needed 
• Maintains discretion and confidentiality in relationships with all board members 
• Adhere to compliance with applicable rules and regulations set in bylaws regarding board and board committee matters, including advance distribution of materials before meetings in electronic/paper format. 

Senior Management Liaison 

• Participates as an adjunct member of the Executive Team including assisting in scheduling meetings and attending all meetings
• Facilitates cross-divisional coordination of travel and outreach plans

Qualifications (knowledge, skills, abilities)

• Bachelor’s degree or equivalent experience
• 5-10 years of progressive administration experience supporting CEOs & Board Members
• Strong experience working in G-Suite (Calendar, Documents, Sheets), Microsoft Word, Excel, Outlook, PowerPoint, and Concur required
• Demonstrated excellent verbal and written communication skills, and experience drafting and correspondence to a diverse audience
• Experience managing multiple and changing demands, details, and deadlines
• Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response 
• Experience working with a global team
• Working knowledge of company organizational structures, terminology, and policies and experience with and/or working knowledge of functions, terminology, and policies procedures applicable to assigned department
• Experience with project coordination and budget tracking