Executive Customer Success Manager - Key Accounts

The Key Accounts Executive CSM will be a highly collaborative, business-first, technology-second thinker focused on the health, long-term value, and expansion of high-value/high-potential clients. The Key Accounts Executive CSM will play a unique role in our engagement lifecycle as an embedded trusted advisor within the client organization. They will earn a trusted status through deep involvement in the customer account and strong internal & external partnerships.
The successful Key Accounts Executive CSM will:
1. Drive Expansion
a. Cultivate successful Quickbase use cases Advise on new & existing use cases leveraging knowledge of our platform, services, success stories and partnerships. Use business acumen and technical expertise to guide successful development and deployment of solutions aligned with customer goals & strategy.
b. Establish & Increase Value Help customers measure & articulate the value of Quickbase solutions and leverage that value to network within the account to uncover expansion opportunities through regular Executive Business Reviews.
c. Partner closely with sales & marketing Build strong partnership with sales Account Executives, SDRs, Field Marketing, and Solutions Consultants for ongoing account strategy and management. Participate in account planning and forecasting as an account team partner.
2. Drive Health & Retention
a. Understand client business goals Establish trust and use it to deeply understand the customer's business strategy and goals. Use this knowledge to best align Quickbase use cases to achieve real results the customer can measure.
b. Focus on Adoption and Fulfillment Coordinate with service CSMs & delivery teams to increase value through healthy product adoption and consumption of entitlements aligned to client goals.
c. Leverage Data to Drive Strategy Leverage a strong understanding of client usage data to drive adoption and growth strategies with the client.
3. Partner with Product & Marketing
a. Product Act as voice of the customer with product teams, translating customer needs into business cases for feature development and roadmap prioritization.
b. Marketing Use customer experiences, client feedback, and business experience to inform Marketing messaging and materials. Contribute as a speaker in Quickbase conferences and other outreach activities like roundtables, webinars, and more.
Qualifications:
• BA/BS degree preferred (Business or Information Technology related field preferred)
• 5+ years of experience delivering value with Quickbase or other SaaS application
• Understanding of Quickbase platform capabilities and the competitive landscape
• Ability to learn and demonstrate a moderately technical product
• Experience working with relational databases and SaaS integration services
• Communicating with the client in an organized and knowledgeable manner
• Experience establishing and nurturing relationships at all customer levels, from C-suite to individual contributors
• Demonstrated excellence in verbal and written communication skills with an emphasis on presenting to Senior Leadership within large enterprise organizations.
• Relevant experience analyzing complex problems, developing recommended solutions, and managing risk
• Relevant experience in needs analysis, business justification & demonstration
• Strong leadership skills and organizational abilities.
• Self-motivated with desire to continue learning and growing in your domain knowledge, technical understanding and account management skills.
• Ability to work and prioritize numerous complex opportunities simultaneously.
• Proactively seeking guidance, clarification and feedback
Travel Required :
• Yes; Up to 20%
Important Aspects about Quickbase:

• A culture of inclusivity - appreciating you as an individual and member of our diverse community
• Employee Resource Groups fostered around career enablement programs
• Hybrid and remote work model with our headquarters in Boston, MA, with the option for in-person team summits
• Generous 401(k) match and emphasis on wellness benefit package
• Opportunities to participate in charitable events and give back to the community
• Paid parental leave, commuter benefits

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.