Executive Director

Job Summary:

The Executive Director is directly responsible for the administrative and leadership functions associated with all operations of a HouseWorks branch. Additionally, the Executive Director is responsible for initiating and maintaining compliance with our company policies and procedures. The Executive Director is responsible for leading the day-to-day operations of the community, including full profit and loss responsibility. The Executive Director plans, implements, and evaluates all aspects of operations. He/she recruits and trains team members, has a direct supervisory responsibility for team members in order to create and maintain a highly functioning team environment, maintains high customer satisfaction, and ensures a quality-oriented workforce. 

Essential Duties and Responsibilities:

Team Management:

• Assure evaluation of each employee annually and establish goals for the upcoming year.

• Monitor employee progress towards established goals.

• Interview and hire competent staff as needed and approved by supervisor with emphasis on recruiting the best qualified candidates.

Staff Development: 

• Including orientation, in-service education and continuing education. 

• Assure appropriate staff supervision during all service hours.

• Meet with supervisors at routine intervals; participate in regional meetings as requested

Client Relations:

• In collaboration with the Nursing/Case management team, conduct intake interviews with new client families

• Participate in weekly meetings to prepare for patients coming onto services

• Supervise and evaluate client satisfaction survey report on client served

Incident Management/Issue Resolution:

• Handle all client and employee issues.

• Conducts annual performance reviews and implements performance improvement programs.

Business Operations:

• Analyze results through reporting, translating numbers into actionable behaviors and goals in order to meet and improve weekly KPIs. 

• Review and approve bi-weekly timesheets for direct reports

• Ensure on-call coverage and participate in rotation

• Consistently meet reporting deadlines

• Ensure hiring processes are followed and recruiting efforts create output to staff clients.

Qualifications and Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Bachelor’s degree: Degree in Healthcare Administration, or Business preferred 

• 3-5 years of management or healthcare related experience 

• Having assumed a managerial role that was responsible for multiple disciplines 

• Possessing budgeting and staffing experience 

• Proficiency with Windows applications such as Excel and Outlook 

• Strong process orientation skills with a willingness to adapt to new responsibilities as the business needs evolve 

• Ability to communicate effectively across the organization

Physical Demands:

• Must remain in stationary position for long periods of time at desk or computer 

• Requires occasional standing, sitting, walking; using hands to finger, handle, or feel objects, tools or controls; reaching with hands and arms; climbing stairs; hearing; talking 

Work Environment:

• Office environment

• This position requires 10-25% travel. 

CHC600