Executive Director, Integration Delivery

Reporting to the Vice President Implementation, the Executive Director, Implementation Delivery position will work to achieve operational excellence across the GHX Implementation organization by ensuring that cross functional scrum teams they oversee are delivering an efficient, predictable and excellent customer experience.  The results achieved should reflect a high quality, high value customer experience while meeting or exceeding GHX OPEX, revenue, and utilization goals.  This role is fully aligned with product management and sales leaders and is accountable for delivering strong business results, benchmarking performance and providing accurate visibility of progress and issues associated with professional services projects.  This position typically leads 3 or more managers or senior managers and a team in excess of 30 project/program managers, implementation consultants and integration engineers.

• Oversees a diverse vertical portfolio of products for their delivery to customers, ensuring that the value delivered meets or exceeds customer expectations. Ensures the entire portfolio of implementation projects are effectively governed and resources, that revenue is forecasted accurately, and issues are resolved or escalated expeditiously.
• Leads and provides resources for Go To Market activities for new products, ensuring that all documentation is in place, and staff trained to deliver implementations as agreed to cross functionally in the organization. May represent implementation on one or more product PODS.
• Develops strategies that leverage current technology and improve solution delivery.
• Identifies product improvement opportunities that may result in an enhanced customer experience or drive higher margin. Socializes and marshals those improvement opportunities through established processes.
• Serves as a customer and internal escalation point for both project and technical issues.
• Supports Sales to Implementation and/or Implementation to Support transitions for new business.

• Manages, supports and mentors GHX project management, implementation and integration staff to ensure strong performance and compliance with approved methodologies and practices (agile-scrum).
• Develops the team to achieve a high degree of cross training that leads to greater flexibility and capacity.
• Engages with contractors as appropriate to supplement resourcing needs or to acquire specialized skills.
• Supports the Sales team by providing process and domain expertise.
• Reviews SOWs to ensure Implementation responsibilities are clearly defined and advises on level of effort required to implement.
• Supports the Project Delivery Model and monitors the capacity of their teams to ensure that the organization remains in line with service level agreements. Identifies capacity bottlenecks proactively.

• Knowledge of relevant data standards (i.e. EDI/XML/MMIS proprietary formats) and can act as a technical resource for both their teams and product management.
• Demonstrated ability to think strategically.
• Excellent interpersonal, organizational, presentation delivery, analytical and problem solving skills.
• Expertise with Enterprise Application Integration (EAI) software and technologies.

• Bachelor’s degree in related discipline, or 12 years relevant work experience, or a combination of education and related experience.
• Minimum 8 years of implementation, integration or project management background, preferably in a healthcare IT environment.
• Experience with computer hardware, networking, security standards, and communication protocols.
• Experience with specific Materials Management Information Systems (MMIS) and Enterprise Resource Planning (ERP) systems (Infor, PeopleSoft, SAP, Oracle, Workday, etc.).
• Knowledge of EDI/XML data translation software (i.e. Gentran, OnCall, Quicklink, GEIS).
• Familiarity with healthcare supply chain business processes and solutions that automate those processes.
• Experience and ability to excel at managing staff in a fast-paced, customer facing and collaborative team environment.
• Experience with business operations and reporting.
• Ability to travel up to 10% (US) required.

• The ideal candidate is a strong leader with extensive experience successfully delivering complex healthcare IT projects.  This individual will be customer focused and have exceptional client management and interaction skills.  A commitment to excellence and a strong work ethic are essential to success. 
• Additionally, the candidate must be an individual who has outstanding communication, analytical, planning, coordination, and project management skills, is innovative, and possesses leadership skills honed to generate collaboration across remote teams.