Executive Director, Tele Sales

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Global Commercial Services (GCS) is a core operating group of American Express and has delivered robust growth over the past decade. GCS partners with commercial clients to help them manage travel expenses and make large purchases through Amex proprietary payment solutions and expense management tools.

The Tele Sales group is a 300+ and growing organization responsible for the acquisition and development of our highest potential small business customers. The successful candidate will ensure sales targets and production metrics are achieved across the team through continuous coaching and development. Candidates must have demonstrated leadership ability including development planning and coaching of employees to drive results (preferably in an outbound prospecting cold call environment). The ability to identify and communicate successful sales strategies, share best practices across team and broader organization is critical.

Responsibilities:

• Ensure aggressive sales performance results are achieved monthly, annually, and compliantly.
• Demonstrate exceptional leadership attributes including inclusivity, integrity, enterprise thinking, communicating frequently, candidly and clearly, while making collaboration essential.
• Drive, and attain performance results with strict conformance to internal governance and compliance standards.
• Recruit, develop, coach, and retain exceptional talent within remit to ensure execution of objectives.
• Develop exceptional relationships across multi-faceted internal stakeholders and thought partners.
• Understand the competitive commercial landscape and market trends, and how our products and strategies need to evolve to ensure marketplace advantage.
• Develop data driven strategies which position team, consultants, and organization for success.
• Understand and effectively communicate the company's value proposition.
• Communicate compelling vision, and benefits of GCS products to colleagues and partners.
• Own portfolio of projects, with ability to find solutions and deliver results within a rapidly changing environment.
• Ability to identify and solve client issues strategically.
• Work with the Sales, Account Management and Operations, teams to implement targeted sales strategy.
• Generate and maintain accurate sales and opportunity plans.
• Work with internal teams on behalf of clients to ensure the highest level of customer service.
• Work collaboratively with the sales and marketing teams fostering a culture of continuous process improvement and compliance.
• Adhere to Blue Box Values, GCS Sales Practices and Standard Operating Procedure, American Express Leadership Behaviors.
• Champion of and for compliance within US SME and GCS.

Qualifications:

• A strong track record of leading other leaders is preferred.
• Exceptional presentation skills, business acumen and executive presence is a must.
• Proven ability to inspire Leaders through consultative coaching, development planning, recognition, and accountability.
• Assist teams in closing difficult sales deals and manage through escalated issues when necessary.
• Analyze data and prioritize selling activities to develop strategies that meet key efficiency and effectiveness metrics.
• Willing to embrace challenges, take risks and learn from mistakes, while demonstrating a growth mindset.
• Excellent interpersonal skills, with the ability to communicate effectively, verbally and in writing, with management and cross-functional teams, for both technical and non-technical audiences.
• Effective consultative sales coaching, and pipeline skills management skills.
• Possesses an entrepreneurial mindset with a tenacious attitude and a strong will to win.
• Ability to articulate strategies/value proposition and coach both high and low performers.
• High achiever with proven high-performance results as a people leader.
• Detail oriented with strong follow-up skills.
• A track record of exceeding sales goals.
• The ability to inspire, motivate, and lead by example within large organizations
• Strong relationship management skills with both internal business partners and external customers

Experience & Education:

• 5-10 years B2B sales experience (preferably in financial services industry)
• 5+ years of people leadership responsibilities, experiencing leading leaders preferred
• Experience leading an outbound sales team preferred
• Strong computer skills (Excel, Word, PowerPoint, Internet).
• Experience with Salesforce.com a plus
• Bachelor's Degree or Master's Degree preferred

Salary Range: $115,000.00 to $190,000.00 annually + sales incentive + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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