Executive Support Engineer

At AIG, we are reimagining the way we help customers to manage risk. Join us as an Executive Support Engineer to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Information Technology

At AIG, technology is at the heart of everything we do, from underwriting risks to processing claims. The Information Technology (IT) team equips our colleagues with the latest tools to complete their work efficiently, with the highest standards of excellence. The team is responsible for shielding the company’s systems from security risks, while designing technology strategies that enable AIG’s businesses to achieve their goals. Innovation in IT drives innovation across the organization.

How you will create an impact

• Provide the highest-level white glove IT support to London based International senior executives – tier 1 and 2.
• The role is based in our London International Headquarters, but some travel will be required to support all aspects of technology for executives and / or town hall events in other locations.
• Provide technical expertise support in the areas of Microsoft Windows 10, Microsoft Office Suite 365, Intune, common off-the-shelf applications, SCCM Remote Connectivity Platform, network/local printers.
• Coordinate / assist with technology aspects of moves, adds and changes for executives.
• Work closely with project teams in the deployment to executives of enterprise-wide projects, upgrades, etc.
• Escalate critical incidents to management as needed.
• Ability to follow and suggest improvements to process and knowledge base documents.
• Work time needs to align with executive’s’ requirements, sometimes requiring early or late onsite presence
• Install, configure and support all hardware and software in the environment.
• Provide support to mobility devices.
• Troubleshoot, research and resolve escalated technical problems and incidents.
• Research new industry technologies and recommend proactive solutions within the environment.

What you’ll need to succeed

• Support of a large user environment across multiple locations coordinating various efforts with multiple stakeholders across different geographies
• Successful engagement with offshore vendor partners for day-to-day support, incident diagnosis and resolution and initiative support
• Demonstrated ability to identify, understand and communicate business needs
• Ability to work with technical and non-technical people
• Strong execution and analytical skills with an ability to influence change and deliver results
• Ability to adapt to change and manage in an uncertain environment.
• Thinks boldly and out of the box, generates new ideas and processes.
• Understands the IT environment and associated tools.
• Good organization, planning, and execution skills.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [email protected].

IT - Information Technology

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

AIG Europe (Services) Limited