Experience Manager

Location

Eagle and West - 1 Eagle Street

Business

We know that a "one-size-fits-all" approach doesn't work when it comes to residential living. That's why, at Brookfield Properties, our portfolio features a wide range of options for any stage of life. And though our properties may be diverse, one thing is universal: all offer the unparalleled quality, service, and support our residents deserve.

If you're ready to be a part of our team, we encourage you to apply.

Job Description

Position Summary

The Experience Manager is responsible for executing all aspects of customer service and resident relations within the property. Responsible for scheduling all activities on site and off site as well as event programming of the community including, but not limited to, planning/detailing, executing/servicing and follow up.

Essential Job Functions

1. First point of contact with residents for community events and activities. Communicates with residents regarding questions or concerns and takes steps to resolve issues with the assistance of the APM and PM. (10%)

2. Greets residents and visitors. Keeps lobby bulletin board up to date with information of interest to residents. (10%)

3. Meets with residents regarding community and outreach resources. May create, design and write copy for a monthly newsletter. Key coordinator in social networking media marketing. (15%)

4. Maintains working knowledge of leasing policies and procedures and performs functions related to leasing in a supporting role when needed by leasing team. (5%)

5. Plans and implements social and recreational programs for property residents such as movies, game nights, and other social events. Keeps informed of city-wide initiatives ad events. Maintains records of resident activities/clubs. (30%)

6. Establishes and maintains contacts with area service organizations, fine arts, community services, government organizations and educational facilities to provide a connection to the residents. (20%)

7. Performs administrative functions including, but not limited to: answering and screening telephone calls, typing and proofreading materials, preparing rerouting correspondence, scheduling appointments, schedule meeting rooms and insuring deposits are paid and contracts are signed. (5%)

8. Prepares service requests as needed. (5%)

Education

This position requires a(n) High School Diploma/GED.

Additional degree(s) that are preferred for this position include:

Associate's Degree in Property Management

Work Experience

This position does not require prior work experience.

2 - 3 years Sales/Leasing Experience - preferred

1 - 2 years Lifestyle Management - preferred

Compensation

Commensurate with Experience

$22.58 - $31.62 per hour

Great Incentives!

Brookfield Properties cares about the well-being and work-life balance of our valued associates! To show how much we care, we offer awesome incentives that include:

• Full benefits package
• Generous paid time off
• 401(k) with company match
• Growth and advancement opportunities
• Lucrative referral bonus program
• Incredible associate rental discount if you choose to live on-site! Who wouldn't want to live at one of our beautiful properties (especially at a discounted rate)?!

Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. Drug free workplace

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We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.