Experience Specialist

The Experience Specialist will assist guests in building itineraries, collaborate with the Sensei Team in planning and executing any changes both pre-arrival and throughout the guest's stay. The Experience Specialist will be responsible for managing the guest experience by making in stay itinerary changes and handling daily guest movement. You will provide insight and feedback based on information gathered through the different guest interactions. This position will integrate with the Sensei Guides on day-to-day operations.   

Responsibilities 

• Primary responsibility is to assist guests with itinerary building and adjustments throughout their stay. 
• Services guests in keeping with guest service standards. Is engaging, courteous, highly articulate and concerned, supporting guest satisfaction. 
• Collaborate with the Sensei Guides Team to support guests booked under Sensei Wellness Packages. 
• Manage intradepartmental communication to inform, update and follow-up on guest needs 
• Track daily arrival and departures times 
• Welcome and greet guests upon arrival. 
• Collaborate with the Sensei Pre-Arrival team as well as key experience participants to ensure a smooth pre-arrival process 
• Proficient on the Sensei Way, Retreats Programming and Weekly Activities Calendar 
• Knowledgeable about staff schedule and practitioner’s proficiencies in different modalities 
• Acting as point of contact for guests who need assistance or information regarding programs and services 
• Coordinate daily with Four Seasons Front Desk including scheduling of off property activities 
• Track Daily Guest Movement 
• Leadership –Maintain a positive, upbeat role, promote and exemplify Company values and represents departmental objectives and interests to internal and external customers
• Customer Service –Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner
• Teamwork -Develop and promote teamwork and cooperation among co-workers
• Safety –Comply with established safe work practices and attend to all safety-related training provided or made available by the Company.
• Due to the intimate nature of the resort with limited number of guests on property, must assist teams laterally across all departments to lead a seamless guest flow throughout the different resort spaces.
• Other duties as assigned

Qualifications

• Bachelor’s Degree or higher in Hospitality, Event Planning, Operations with an interest in health and wellness or comparable experience preferred. 
• Experience working in the medical and/or wellness industry at a front desk or control desk, reservations, call center or hotel concierge 
• Knowledge or certification in nutrition, fitness, or massage modalities beneficial 
• Experience working in the medical and/or wellness industry at a front desk or control desk, reservations, call center or hotel concierge 
• Knowledge or certification in nutrition, fitness, or massage modalities beneficial 

About Sensei

Founded by Dr. David Agus and Larry Ellison, our ecosystem of products and experiences is designed with one intention: to empower you to grow well and lead the world toward greater wellbeing.

Based on Dr. Agus’ philosophy, Sensei believes we can guide our guests to greater wellbeing by offering experiential movement, rest and nourishment classes and programs. The launch of the Retreats wellness brand took place on Lana’i, Hawaii in partnership with Four Season’s lodging and food offerings by Nobu.  In this location, Sensei Porcupine Creek, Sensei is operating the lodging operation, as well as world-class golf, tennis, spa, fitness, movement, nutrition, meditative, enrichment and body assessment facilities. In addition, Sensei will run the F&B operation, as part of a licensing agreement with Nobu. Sensei programs and continuing learning sessions are high-touch, evidence-led and supported by the latest technology.  You can read our story here.

Traits We Value 

• Loves a good challenge
• Resourceful and adaptable
• A strong sense of curiosity
• Embraces feedback and constantly seeks to improve
• Collaborative and knows how to get things done as part of a team

Compensation & Benefits  

• Competitive compensation and benefits package
• 401k and FSA plans
• Subsidized gym membership
• Wellness Benefit

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, sex (including gender identity or expression; pregnancy, childbirth, or related medical conditions), sexual orientation, age, religion, color, ancestry, disability (including association or relationship with an individual with a disability), marital status, National Guard obligation, genetic test results, arrest and court records, reproductive health decision, domestic or sexual violence victim status, breastfeeding requirements, assignment of income for child support obligations, or credit history or report.