Experience Strategy

Role: Experience Strategy

Compensation: $90,000 to $125,000 + variable bonus

Slalom is a modern consulting firm focused on strategy, technology, and business transformation. In 28 cities across the US, UK, and Canada, Slalom's teams have autonomy to move fast and do what's right. They're backed by seven regional innovation hubs, a global culture of collaboration, and partnerships with the world's top technology providers. Founded in 2001 and headquartered in Seattle, Slalom has organically grown to over 13,000 employees. Slalom was named one of Fortune's 100 Best Companies to Work For in 2019 and is regularly recognized by employees as a best place to work. Learn more at slalom.com.

Bring amazing daily. That's what we ask.

We're looking for makers, collaborators, individuals who breathe design, individuals who always want to make digital experiences just a little bit richer and more meaningful. Tell us what you're great at, tell us what you love doing, and why you're ready to join Slalom Denver's Experience Design team. We want to hear from you.

A little bit about our core values: https://www.youtube.com/watch?v=LQTKlAkX2u4&t=42s

More about who we are & what we do: https://www.youtube.com/user/SlalomConsulting/videos

Jump in. Here's a sample of what might happen on your first day:

• Collaborating with clients and internal teams to create differentiated human-centered experiences that benefit people and businesses
• Employing qualitative and quantitative research methodologies to help clients better understand the needs of their consumers, customers, and employees
• Prototyping both digital and physical experiences and iterating them based on user insight and client feedback
• Facilitating client white-boarding, workshops, design sessions, and project meetings
• Sketching user flows and low-fidelity wireframes
• Facilitating a card sorting activity to validate an IA hypothesis

Perks of the job:

• Tightly-knit and highly-collaborative team
• Virtual happy hours
• Competitive salary & benefits
• Company retreats
• Monthly stipend for cell phone
• Leaders passionate about growing your skills and career
• Ongoing learning opportunities

Qualifications:

• 3-7 years of experience design expertise taking ownership, driving understanding, and delivering innovative solutions that balance business viability, human desirability and technical feasibility
• Adept at ensuring experiences remain mindful of the business value and the metrics needed to show the impact of the experience in product/service design
• Well-versed in working closely with business and technology stakeholders, helping them see the 'big picture - both the end-to-end customer journey as well as the surface-to-core business operations that includes people, process and technology
• Experience structuring and executing both qualitative and quantitative research plans, developing personas, building customer journey/experience maps and service design blueprints
• Experience managing workloads and balancing multiple projects at different stages and bringing unique perspectives to each problem space
• Executive presence: strong communication, thought leadership, presentation and storytelling skills
• Understanding of responsive web and native design principles and a passion for learning and helping clients capitalize on emerging technology, connect with their customers and respond to changing customer expectations.
• Proficiency with experience design, process design, and prototyping software/tools such as Sketch, Lucid Chart or Visio, InVision, MURAL or Miro, etc.
• Portfolio of work samples that illustrate your approach, outcomes you've helped your clients achieve and the deliverables you've created

Core Skills:

• Rapid Prototyping
• Qualitative Customer Research
• Quantitative Customer Research
• Persona Development
• Journey Mapping / Service Design Blueprinting
• Wireframing
• Design Thinking
• Space/Experience/Service Design
• Usability Testing
• Process Design
• Benefit Modeling
• Capability Definition
• Roadmap Creation

Bonus Points:

• Prior consulting or digital agency experience
• Experience with motion design, video, virtual reality, non-visual interfaces, and/or artificial intelligence/machine learning
• Strategy or product management work
• A history as an innovator and entrepreneur, both as a self-starter and leader of initiatives

As a member of the Denver team, you'll enjoy our breathtaking and well-appointed new office in the heart of downtown, next to Union Station (wrap-around patio overlooking Coors Field, hooray!). You'll love the relaxed atmosphere and variety of break out spaces to support any working style and aid creativity!

In addition, the training and development of our people have been at the core of our success, so expect to undertake informal learning, brown bag sessions, as well as the opportunity to attend conferences and events to further improve and grow your skills.

Diverse teams build better products.

Legally, we need you to know this:

Slalom does not discriminate in employment matters on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity.

But we want to add this:

• We truly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better solutions. We are working hard to increase the diversity of our teams wherever we can, and we actively encourage everyone to consider joining us.