Experienced Consultant, IT Strategy and Business Process Outsourcing (BPO)

IT Strategy and BPO Consultants work in a variety of projects including: defining IT and functional transformation and optimization strategies, leading sourcing and procurement events, mapping processes, gathering requirements, and creating solutions and recommendations. You will work directly with clients across a variety of industries to identify business needs and solve problems by using facilitation and analytical skills, and broad IT and business knowledge. You may participate in multi-disciplinary work teams to successfully execute complex projects. 

Consultants should have experience in the following types of activities: 

• Structuring quantitative analysis
• Identifying data requirements
• Developing and documenting assumptions for analysis
• Performing data analysis and modeling
• Performing financial analysis and costs / benefit analysis
• Documenting processes
• Developing and documenting business improvement recommendations
• Developing documents and presentations with writing styles aligned to various client and internal audiences
• Applying strong attention to detail to all work, both quantitative and written
• Establishing and cultivating relationships, and facilitating discussions with client counterparts
• Identifying opportunities for additional client support services and follow-on consulting projects
• Demonstrating advanced proficiency in MS Office365 tools

Specific responsibilities may include: 

• Collaborating with clients to understand their business needs, current-state processes, and future-state requirements through interviews, documentation review, and facilitated workshops
• Memorializing the output of internal and client discussions through active listening, note taking, and critical thinking
• Gathering and writing functional and technical requirements for technology components, IT services, business processes, and/or commercial software applications
• Defining key performance indicators as well as associated data sources, calculations, and validation approaches
• Developing analytical frameworks and defining data requirements to capture current-state costs and project future-state costs and savings, including to identify and track cost and productivity improvements for clients
• Developing new modeling approaches and data analysis techniques for clients
  • Collecting, organizing, cleansing, and manipulating large data sets
  • Creating and presenting business cases and financial models
• Developing improvement roadmaps and execution workplans
• Developing Request for Proposal / Request for Quote documentation with associated pricing models, and response evaluation models
• Identifying trends using data, compiling reports, and monitoring results
• Collaborating with client and project team members to develop storyboards and creative ways to present complex concepts; developing resulting deliverable content
• Participating in the presentation of project or workstream content
• Helping to implement comprehensive project management plans across a program of multiple projects, and drive execution of individual workstreams through good program and project management practices

#LI-HYBRID