Experienced Product Manager - Trust and Safety

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. #LI-Remote

The Trust and Safety team at Plaid is responsible for enabling our mission of providing consumers with seamless access to financial services in a way that minimizes the risk to our ecosystem of data partners, customers and consumers.

We are looking for an experienced product manager to join this team who is excited about developing a broad understanding of Plaid’s products, customer problems and company strategy and is willing to give deep into the solution space so we can quickly bring delightful industry-leading risk defense, customer oversight and privacy solutions to market. If you are passionate about pushing the frontier of Plaid’s Open Finance ecosystem forward, this could be the role for you!

Responsibilities

• Define the long-term strategy and set the vision for your product area, and inspire stakeholders to execute
• Play a key role in collaborating with all Plaid product teams and identifying common opportunities to accelerate their goals.
• Drive customer value and business impact by deeply understanding user customer needs across Plaid’s product portfolio and move quickly to ship products
• Work with an amazing team across engineering, legal and policy, sales, product marketing, design and operations.
• Bring in the mindset of continuous improvement and sensible prioritization by deciding what we should do, why, and when!

Qualifications

• 10+ years of PM experience with demonstrated ability to build a multi quarter roadmap and shipping products to achieve it
• Prior experience in one or multiple of the following areas: risk defense systems (including creating and deploying ML-based models to solve problems), customer compliance and oversight systems, privacy controls/governance
• Prior experience as the single-threaded leader driving initiatives across multiple product groups, legal and policy teams, and senior leaders to build solutions that impact an entire ecosystem of participants
• Customer centric – you thrive on spending time directly with customers, establishing close relationships, and becoming their go to partners
• Metrics and impact driven – you have a keen sense of translating customer needs into product solutions that create value and drive business outcomes
• Set the pace – you understand the scale of the opportunity ahead of you and move with urgency to deliver meaningful impact to our customers

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!

Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at [email protected].

Please review our Candidate Privacy Notice here.