Experienced /SAP Operations Manager (REF3011O)

Company Description

The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

Job Description

Key Responsibilities:

• Plan and manage service delivery, ensuring everything is completed on time and meets quality standards.
• Support teams (CDM/CSM/SCOPM) during the commissioning phase.
• Identify and implement ways to improve service efficiency in collaboration with the team.
• Provide expert advice for ongoing business operations.
• Help create cost and service transparency across various service chains.
• Act as the single point of contact (SPOC) for service delivery and the CDM/CSM team.
• Ensure all data is accurate and up-to-date in the Asset and Configuration Management system.
• Contribute to process development and improvements.
• Ensure all required reporting is completed, such as OLA and SDE reports.

Qualifications

• Proficient in English.

Preferred Skills:

• Experience with Service NOW, ITIL, or SAP is a plus.

Personal Attributes:

• Open-minded and eager to learn.
• Self-motivated, proactive, and driven to succeed.

Additional Information

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.