Expert 1st Level Support - People & Organization (all genders)

THE ROLE & THE TEAM

As one of our 1st Level Support Experts (all genders), you will collaborate with our People Operations team to deliver an exceptional employee experience. Serving as the first point of contact, you will handle HR-related inquiries from both national and international employees through our internal ticketing system. Additionally, you will play a key role in optimizing HR processes, enhancing self-service capabilities, and improving workflow efficiency.

INCLUSIVE BY DESIGN

At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit. 

We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process. 

do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/our-impact/dobetter-our-diversity-and-inclusion-strategy
Our employee resource groups: https://corporate.zalando.com/en/our-impact/our-employee-resource-groups 

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

• You are responsible for processing inquiries from our employees, such as vacation, work related accidents etc. including more complex clarification cases such as salary-related questions

• You are responsible for the inbox of personnel-related documents and forwarding them to the responsible P&O teams

• You communicate confidently with employees and other stakeholders in written and spoken German and English

• You bring analytical skills for building a KPI dashboard and analysing

• You are passionate about digitising and automating processes to drive self-service for our employees and reduce the manual effort for the team

WE'D LOVE TO MEET YOU IF

• You have completed commercial training or hold a degree in business administration with a focus on human resources or a related field

• You bring several years of HR experience, ideally in a Shared Service Center within People Operations

• You are familiar with tools like Workday and ServiceNow or you have the ability to quickly learn new tools

• You are have a hands-on mentality, are solution-oriented and can quickly change perspectives

• You have experience optimizing or automating processes, possibly with exposure to AI-driven solutions.

• You are fluent in both written and spoken German and English

If you have what it takes, we encourage you to apply even if you don't meet every requirement. You may just be the right candidate for this or other roles!

OUR OFFER

Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• Employee shares program

• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners

• 2 paid volunteering days a year

• Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration

• Work from abroad for up to 30 working days a year

• 27 days of vacation a year to start

• Relocation assistance available (subject to prior agreement)

• Family services, including counseling and support

• Health and wellbeing options (including Gympass)

• Mental health support and coaching available

• Drive your development through our training platform and biannual peer-to-peer review

Learn all about Zalando and our values here: https://jobs.zalando.com/en/?gh_src=22377bdd1us