Expert Fraud Investigation Analyst

Why this role matters

The Expert Fraud Investigation Manager is a key leadership position in Vonage’s fight against fraud by protecting our customers from abuse, taking down fraudsters and ensuring the profitability of the company. The duties of the role include defining and leading new strategic anti-fraud initiatives across the global team to detect and prevent fraudulent transactions and behaviours.  You will be an experienced technical leader, confident in proactively leading new investigations, and setting strategic priorities and objectives for the team.  Working with the global team as an expert advisor to assist in evidence gathering, leading communication with other areas of the business to recover losses, and defining requirements for product and engineering teams to deliver the improvements and technologies required to detect and prevent these problems up front. 

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….

What you will do

Fraud Research & Business Planning

• Set strategic business objectives and manage prioritisation of global initiatives.
• Be responsible for ensuring the team deliver against financial and operational fraud reduction targets
• Prepare functional and financial metrics on fraud investigation business performance.
• Be an active participant in industry fraud working groups 
• Build and run reports and analytics linked to fraud

Strategic Fraud Investigation

• Identify, qualify and prioritise new complex strategic fraud investigations to identify patterns and signatures of fraud attacks occurring across many unconnected accounts.
• Gather evidence of fraudulent behaviour to prepare supply chain disputes and/or report to local law enforcement
• Support and develop other team members as an expert mentor in fraud investigation
• Support the local Carrier team in upholding standards and requirements with local knowledge
• Support the Finance team with ad hoc tasks related to payments & fraud reporting

Business process improvement

• Lead a fraud risk review process, develop mitigation plans, and champion the implementation of these plans across the business
• Work with the Fraud Operations manager to review significant attacks, provide investigatory feedback, and propose fraud operations process improvements
• Support the Fraud Manager in the development of fraud prevention initiatives, in collaboration with other functional stakeholders
• Work with technical and product stakeholders to co-create new solutions required for fraud detection and prevention

What you will bring

• Expert knowledge in anti-fraud techniques and associated practices (AML, KYC)
• Advanced proficiency with fraud screening software and management tools
• Demonstrated anti-fraud experience in high-tech transaction industries (finance, telco)
• A naturally analytical mind, centred around numbers and data
• Understanding of the fraud landscape in technology & telecoms.
• Solid stakeholder management skills
• Experience working remotely
• Excellent attention to detail, and able to juggle multiple tasks in a regularly changing environment
• Comfortable in a fast-paced, global & multi-cultural environment
• Experienced Excel user (data analytics, SQL / business intelligence, AI/ML tools)
• Expert level competency in: 
• Numeracy skills 
• Planning & Organising 
• Technical literacy

What is required for application

Required

• Educated to degree level
• Minimum 7 years experience in telecommunications fraud (SMS, Voice, interconnect)
• Minimum 3 years experience leading technical or finance teams

Preferred 

• Relevant professional certifications in Fraud Management
• AI/ML professional certifications or postgraduate course

What is in it for you

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.