F119 Hardware Customer Support Engineer (Hybrid)

Date Posted:

2022-10-12-07:00

Country:

United States of America

Location:

PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA

Position Role Type:

Hybrid

Pratt & Whitney is working to, once again, transform the future of flight-designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we're seeking the people to drive it. So, calling all curious.

In addition to transforming the future of flight, we are also transforming how and where we work. Pratt & Whitney is laser focused on offering flexibility to our employees. We've introduced role types (Onsite, Hybrid, or Remote) and now list them in the job posting title so candidates know where they will operate in our blended work environment.

* Please consider the following role type definitions as you apply for this role.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite.

Come ready to explore and you'll find a place where your talent takes flight-beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we'll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that's evolving fast to the future. Where the difference you make is on display every day. Just look up.

Are you ready to go beyond?

The engine program that powers the F-22 Raptor fighter aircraft has an opening for a motivated, self-starting Customer Support Engineer. The F119 Hardware CSE will provide field sustainment activities and be an integral member of the engineering Component Integrated Product Team for the hardware.

Responsibilities include:

• Develop proficiency and expertise in F119 engine hardware and CSE processes
• Address field questions (MERLINs) from the P&W FSRs regarding Technical Data, hardware serviceability, and supportability issues
• Define required corrective actions for field issues, and manage tasks through field implementation
• Communicate status and issues to customer (USAF) counterparts regarding hardware issues
• Drive customer satisfaction by influencing design for supportability.
• Champion supportable, cost effective solutions in design reviews and supportability.
• Lead the CIPT and support system activities in developing and executing field implementation plans for new configuration hardware.
• Lead the CIPT in the damage tolerance limit development effort and lead the overall limit plan.
• Identify support system issues and brainstorm proactive solutions to meet the customer's needs.
• Demonstrate a sense of urgency in supporting Field Service Reps, government customers, and program management.
• Drive plans and resolutions for issues affecting engine readiness and customer satisfaction.
• Present major issues and solutions to the program management team.
• Author technical source data needed to support the fielded product.
• Identify process shortfalls and implement process improvements for continuous process improvement for the MCS&S programs

Basic Qualifications:

• Bachelor's degree required
• 2+ years of total professional work experience
• 1+ years in a role responsible for resolving technical issues
• Ability to obtain a secret clearance
• Experience authoring technical documents and managing projects across multifunctional teams are a plus
• Travel: 10%

Preferred Qualifications:

• Degree in engineering or related field preferred

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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