Facilities Assistant

Our Office Operations team is seeking a Facilities Assistant to support our growing organization. In this role, you will lend a hand to our Facilities and Administrative personnel, enabling the team to raise the bar on employee amenities, comfort, and appearance of our office space. You’ll wear many hats and gain a breadth of experience in aspects of facility maintenance, hospitality, reception, and security. No two days will be alike! If you crave variety and enjoy unique challenges, this is the position for you.

Who we are:

Optiver is a tech-driven trading firm and leading global market maker. As one of the oldest market making institutions, we are a trusted partner of 70+ exchanges across the globe. Our mission is to constantly improve the market by injecting liquidity, providing accurate pricing, increasing transparency and acting as a stabilizing force no matter the market conditions. With a focus on continuous improvement, we participate in the safeguarding of healthy and efficient markets for everyone who participates.

Optiver Chicago’s culture parallels the energetic city we’re immersed in. Home to the Chicago Board of Trade, Chicago Board Options Exchange, and Chicago Mercantile Exchange, Chicago has established itself as the trading capital of the US. Active on leading US exchanges, Optiver’s Chicago office trades a wide range of products from listed derivatives to cash equities, ETFs, bonds and foreign exchange.

What you’ll do:

• Assist the Office Operations team in maintaining Optiver’s Chicago office space in clean, safe, attractive condition:
  • Conduct maintenance checklists and safety walkthroughs on schedule
  • Keep a thorough record of tasks, processes, complaints, and recurring duties using Atlassian JIRA and Wiki
  • Respond to employee “customer service” requests regarding the physical space and amenities
  • Liaise with service vendors and staff, file work orders for building services, follow up on outstanding services, verify satisfactory completion of requested work
  • Maintain and stock first aid kits, copy rooms, conference rooms, and other amenity spaces throughout the office
• Support Reception operations at Optiver’s front desk:
  • Answer phones, greet visitors and interview candidates, and maintain visitor logs
  • Maintain a professional and welcoming environment in reception area and elevator lobby
  • Appropriately respond to and escalate requests via multiple platforms, providing first-class customer service to employees and guests
  • Utilize multiple carriers for incoming/outgoing shipments ranging in size from paper documents to multi-piece computer equipment and communicate shipment information accordingly
• Provide full coverage for Receptionist, Provision Specialist, and Facilities Coordinator during absences and planned vacations

Who you are:

• 1+ years’ experience in a corporate office environment supporting 300+ employees
• Strong customer service skills
• Clear written and verbal communication skills
• Keen attention to detail, robust powers of observation
• Proficiency with Outlook and confidence with Microsoft Suite
• Ability to quickly learn and use new technology
• Ability to stand, lift up to 50 lbs, stoop, bend, reach above your head, climb step stool

What you’ll get:

• Work alongside best-in-class professionals from over 40 different countries.
• Performance based bonus structure that is unmatched anywhere in the industry. We combine our profits across desks, teams and offices into a global profit pool fostering a truly collaborative environment to work in.
• Ownership over initiatives that directly solve business problems.  

Alongside this you will get great other benefits such as 25 paid vacation days and market holidays, fully paid commuting expenses and health insurance, daily breakfast and lunch, training opportunities, 401(k) match up to 50% and charitable match opportunities, regular social events and clubs, and many more.