(Fall) Quality Test Engineer Co-op: June to December 2024

*Note: this role is for a Fall (June to December 2024) co-op or post-graduate internship*

This is a full-time (40 hours/week) position based in our Needham, MA office (5 days/week)

A detailed-oriented, passionate and dynamic individual is needed to be an integral part of our post launch quality team, ensuring that we are continuously analyzing marketplace learnings to drive product and process improvements. In this position, you’ll experience unparalleled collaboration with many functions of the organization – Engineering, Customer Excellence, Marketing, Supply Chain, Creative, ID, Quality, Manufacturing and Senior Executives, offering you exposure and interaction rarely found in other roles in the organization. You’ll play a pivotal role in leading product and data analysis to determine reasons for returns, leveraging your learnings to drive sustainable solutions that provide measurable long-term improvements.

Responsibilities:

•    Analyze customer complaints using web reviews and troubleshooting calls to determine the top issue affecting customer satisfaction and product performance
•    Drive continuous improvement of product quality, through reduction and prevention of non-conformances while defining and implementing metrics to evaluate the impact of continuous improvement initiatives
•    Support suppliers in 8D responses and regular quality resolution update meetings, including written investigation reports and review supplier corrective actions
•    View the entire consumer experience at a macro level to identify experience detractors and track product performance, communicating key learnings and developments to appropriate work flows for action
•    Partner with SharkNinja’s Customer Excellence team to monitor consumer reception and sentiment in field.
•    Participate in input tracker meetings with cross functional teams. Discuss top issues affecting customer satisfaction and product performance
•    Assist engineers in product teardowns to determine root causes of product failures and create corrective action plans

Qualifications:

•    Enrolled in mechanical engineering, quality, product development, human factors engineering, or a related field
•    Proficient in Microsoft Word, Excel and PowerPoint; knowledge of SharePoint a plus
•    Ability to work in a fast-paced, deadline driven, high impact environment
•    Strong verbal, presentation, and written communication skills
•    Resourceful, well organized, highly dependable, efficient and detail oriented
•    Ability to be a team player and work independently