FareHarbor Sites Technical Trainer

About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.

Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

• Think Client First
• We Are One ‘Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to  work—to  believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About the Role

The FareHarbor Sites department seeks an experienced training facilitator to grow the department’s current training team. 

This role’s primary goal is to enable proper, efficient use of FareHarbor’s proprietary website-building product amongst a variety of audiences both internal and external, technical and non-technical. This goal requires the facilitator to schedule, deliver, and report on an array of learning content across different mediums. The potential scope of work includes learning management system (LMS) administration, employee onboarding, employee continued education, and customer education. 

An ideal candidate is comfortable presenting complex information from a detailed script, including conducting live demonstrations of tools that the facilitator may not be familiar with otherwise. All instructor-led sessions may be designed by a separate role, but opportunity to review and practice the material before delivery will always be provided.

What you’ll do here:

• Onboard FareHarbor Sites employees globally. Including:
• Coordinating onboarding schedule events with all stakeholders (the facilitator, hiring managers, mentors, trainees, and related teams)
• Assigning, grading and reporting on a 2-3 week course of mixed approach onboarding materials (e-learning and instructor led) through Seismic Learning (formerly Lessonly)
• Moderating online forums for new hire questions through Slack
• Creating meaningful mentorship opportunities by scheduling collaborative work sessions between new hires and senior team members/management
• Deliver instructor-led training materials as needed (VILT/VCT & ILT) through Google Meet
• Occasional travel may be required (less than 25%)

• Support a culture of continuous learning for FareHarbor Sites and its related teams. Including:
• Publicizing new learning opportunities or product features to internal audiences through Slack and Email 
• Assigning, grading and reporting on inter-departmental employee certifications via Seismic Learning (formerly Lessonly)
• Reinforcing best practices with occasional onboarding refresher presentations
• Relaying learner experiences and feedback to training team members via Airtable, Google Forms, or Seismic Learning
• Collaborate on training format and content improvements via Google Slides, Articulate 360 Review, and regular team meetings

• Onboard and support clients with FareHarbor Sites, including:
• Hosting live demonstration webinar sessions from a variable script (dependent on client needs) to teach non-technical clients a proprietary software

Requirements:

• 1-2 years of professional experience in instructional design, training, customer enablement, or other corporate L&D, SaaS customer onboarding experience
• Excellent communication skills (written and verbal)
• Experience using a LMS/LXP to draft, revise, deliver and grade training materials (Seismic Learning, Eduflow, Docebo, Cornerstone, Degreed, etc.) 
• Seismic, formerly known as Lessonly experience preferred
• Previous Virtual Instructor-Led Training facilitation (VILT)
• Bachelor's degree in adult education, human resources, instructional design, communication or similar field preferred
• Proficient using Google Workspace Suite (Docs, Sheets, Slides, Forms, Meet)

Bonus Points: 

• Basic understanding of Markup language, XML or HTML
• Website CMS experience (Wix, Weebly, Squarespace, Wordpress, Drupal, etc.)

Benefits 

• Medical, dental + vision coverage
• 26 vacation days, 10 sick days & 12 paid holidays per year
• Global leave benefit 
  • 22 weeks paid parental leave 
  • 2 weeks paid grandparent leave 
  • Extended care and bereavement leave
  • Life insurance policy
• 401k + employer matching
• Social hours & events and team-building 
• Educational Opportunities
• Wellness benefits (Headspace subscription & wellness webinars)   
• Work-from-home assistance
• Hybrid friendly
• Paid volunteer hours

Salary Range: $61,600-$92,400, plus 10% bonus potential 

Application Deadline: November 13th, 2024

Please note you must be authorized to work in the United States for this position.

FareHarbor is committed to creating a diverse environment, and we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. We welcome talent that can offer us new insights and perspectives on challenges that we face, and we take measures to eliminate unconscious bias throughout the interview and hiring process. In tandem, we work to cultivate an inclusive culture in which all of our employees can be their authentic selves.

To learn more about how we use your information, see our Privacy Statement for Applicants. By submitting your application, you confirm that you understand and agree that your information will be processed in accordance with our Privacy Statement for Applicants.

Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening.