Fault Isolation and Management Engineer

Company Summary
DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.
Department Summary
Our Wireless Technology organization is at the forefront of transforming connectivity for the future. We're pioneering the development of the nation's first virtualized, standalone 5G wireless network from the ground up. This network represents the cornerstone of a truly connected world, unbound by the constraints of the past and adaptable to meet the diverse and evolving needs of our rapidly changing society, economy and technology landscape.
Job Duties and Responsibilities
The Fault Isolation & Management Engineer for Transport at the Wireless NOC supports DISH Wireless' 24/7 Network Operations Center, monitoring the Transport Network and providing next-level troubleshooting for Networking & Transport incident tickets. This role operates with urgency to efficiently restore service, escalating issues to Advanced Operations or Engineering as needed. Successful engineers guide end-to-end troubleshooting of the platform, supporting Network Surveillance Engineers and analyzing and resolving complex network issues. They also escalate complex issues to Advanced Operations, determine root causes for failures, and develop corrective actions.
Key Responsibilities:
In this role, you will:

• End-to-end monitoring of Transport EMS's & observability tools.
• Incident identification, ticket logging & impact assessment in Service Now.
• Support Market chat groups, initial troubleshooting & necessary assistance.
• Oversee incident management process and drive ticket analysis to closure.
• Collaborate with Advance Ops, Engineering & Vendor teams for critical support.
• Manage outages, ensure KPIs & SLAs are met, and provide next-level support for Network Surveillance teams.

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Skills, Experience and Requirements
As a successful FIM Engineer Transport, you will have:
Education and Experience:

• Bachelor's or Master's degree in relevant field with at least 5 years of telecom/wireless experience.

Skills and Experience:

• Proficient in managing 4G/5G NOC shifts and troubleshooting activities.
• Solid understanding of IP routing, protocols, and transport, including virtualized functions.
• Familiarity with BGP, ISIS routing protocols, and SR-MPLS, L2/L3VPN technologies.
• Knowledgeable about Transport technologies and OSI reference model.
• Capable of organizing schedules, prioritizing tasks, and efficiently resolving incidents.

Salary Ranges
Compensation: $83,160.00/Year - $110,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.