Fax Specialist

Customer Service Specialist 

SmithRx, a San Francisco based healthcare technology company, is looking for exceptional pharmacy technicians and/or contact center professionals to join our team of Member Support Specialists. Your team is in charge of supporting the SmithRx pharmacy benefit product to our broad set of plan members all over the country. This position is based in our Lehi, UT location.

Join the SmithRx Customer Service Team!

We believe that an excellent customer service team is the lynchpin between happy users and a best-in-class product. In healthcare specifically, exceptional service is of the utmost importance, as it enables members to access the appropriate care. We are building a dedicated and empathetic support team to help our clients’ members get the help they need.

• Resolve issues related to eligibility and pharmacy claims payments
• Educate members about their pharmacy benefits
• Handle inbound and outbound phone calls to and from members, physicians and pharmacies while maintaining quality standards
• Provide empathetic support to members by phone, email, and other channels

• Active listening, conversational speaking skills, with a high degree of empathy
• Ability to multitask, prioritize and manage time effectively
• Excellent verbal and written communication skills
• Passion for helping people
• Proficiency in Mac, Windows, and Google applications
• Experience using Salesforce Service Cloud or other CRM tool is a plus

• $19 hourly wage
• Medical, Dental, Vision, Life Insurance, Dependent Care FSA, Health Care FSA
• 401K
• 3 weeks PTO
• Stocked pantry/drinks