FCC CDD Sr Manager, Payments

Who We Are

Cross River is a highly profitable, fast-growing financial technology company powering the future of financial services. Our comprehensive suite of innovative and scalable embedded payments, cards, and lending products deliver financial services for millions of businesses and consumers around the globe. Cross River is backed by leading investors and serves the world’s most essential fintech and technology companies. Together with its partners, Cross River is reshaping global finance and financial inclusion. 

We are on a mission to build the infrastructure that propels access, inclusion, and the democratization of financial services. While our company has tripled in size over the last three years, our strong sense of purpose led Cross River to be named to American Banker’s list of Best Places to Work in Fintech for the last 6 years. The reason for this success is simple – our nimble, and collaborative family culture lives in every member of our growing team. Together we are at the forefront of technology and innovation, and we invite passionate, collaborative, and motivated, high performers to join our expanding team

What We're Looking For

This position sits within the bank’s Client Due Diligence (CDD team) and will be responsible for conducting client due diligence at an onboarding and ongoing basis, including reviewing fintech partner’s BSA/AML and OFAC policies as well as its independent audit reports. The analyst will be working with various internal stakeholders, such as bank compliance, legal, operations, sales, implementations, to ensure that the partners we bring in are compliant with current regulations and aligned with the bank’s own policies on an ongoing basis.

The Compliance team cares about the partner’s onboarding experience, and we have fun doing it. If you like challenging problems, are analytical, and a great team player—we want to hear from you!

Responsibilities:

• Plans and evaluates department policies, processes, priorities, and performance goals.
• Overseeing the efficient and effective ongoing monitoring processes of third-party payment processors.
• Identify opportunities to improve ongoing monitoring processes, enhancing efficiency, and implementing best practices.
• Develop and maintain comprehensive onboarding documentation.
• Review complex products and services arranged with clients within the Payments, Merchant Acquiring and/or Fintech spaces.
• Communicate effectively with internal stakeholders, including Business Development, Partnership Management teams and other areas, including Credit Risk, Compliance, BSA/AML and Operations.
• Serve as point of contact to third-party payment partners, providing guidance and advice on due diligence requirements from a risk-based approach and in line with bank policies, procedures and regulatory requirements.
• Monitor onboarding metrics, analyze data to identify trends, issues and areas for improvement.
• Conduct regular one-on-one meetings with direct reports and lead team meetings to review performance, provide feedback and address any concerns.
• Provide coaching, mentoring, training and development opportunities to direct reports to support professional growth and skill enhancement.

Required Skills:

• Knowledge of banking and payments products and services, including payments flows, virtual currency companies, MSB structures, NACHA and Card Network (Visa/Mastercard) structures, among others.
• 5+ years of experience working within a merchant services, due diligence or client onboarding framework within a Financial Institution, ISO, Payfac, or general Payments industry.
• Background knowledge of BSA/AML, Compliance and Risk programs.
• Experience or familiarity with merchant acquiring and merchant underwriting.
• Ability to manage complexity, multi-task and deliver solutions on a tight deadline.
• Strong work-ethic with ability to deliver quickly with minimal manager direction, take ownership and work independently.
• Experience working within a strong regulatory/control environment.
• Strong communication skills, both written and oral.
• Willingness to build and shape a program from the ground-up.
• Strong interpersonal relationship and partnership skills.
• Thoughtful approach and ability to create and validate new solutions.
• Basic technology knowledge and prior experience working with third party technology providers (i.e., client onboarding/KYC vendors)
• BA/BS Degree or equivalent job experience

#LI-JJ1 #LI-Hybrid

Salary Range: $110,000.00 - $135,000.00