Federal Helpdesk Support Specialist

Description

Chevo Consulting LLC is currently seeking qualified candidates for the position of Federal Application Support / Help Desk Specialist. This position provides the opportunity for significant client interaction by learning the client's business better than they know it and to become a trusted advisor. Ideal candidates will demonstrate versatility in understanding and performing work related to a Federal Government Enterprise Solution. This position is in a hybrid work environment, with the client site being located in Washington, DC.

Duties and Responsibilities:

Duties will include configuration, troubleshooting, training and remote support for Custom applications. This is a full-time salaried position that will require occasional off hours support. Examples of daily tasks include:

• Handle Tier 1 help desk escalations through tickets or phone
• Follow up on outstanding requests and ensure timely resolution
• Create and manage user accounts
• Work with technical team to deploy application updates
• Perform training on how to perform functions in applications

Required Qualifications:

• Bachelor's degree or 3 additional years of experience in lieu of the degree.
• Strong ability to configure applications, set up user accounts, set up forms; access/privileges
• 3+ Years of experience resolving tickets at the Tier 1 or Tier 2 level
• 3+ Years of information systems work experience
• 1+ Years of experience with SharePoint
• Excellent customer service skills and a professional demeanor
• Prior work at a federal client site
• Excellent communication skills
• Excellent problem-solving skills

Desired Qualifications:

• Experience using DHS INVEST, eCPIC
• Possess a strong desire to grow professionally.
• Experience with Oracle Primavera Portfolio Management (OPPM)

Chevo offers a comprehensive benefits package including medical, dental and vision coverage, paid leave, observes all 11 federal government holidays, 401K plan with matching, monthly SMART card employer contribution for commuting expenses, tuition assistance and more!

Chevo, a Women-Owned Small Business (WOSB), has made Consulting Magazine's 2023 "Best Firms to Work For" list and is a 2023 Elev8 GovCon honoree. Chevo is a nine-time awardee of the Alliance for Workplace Excellence award; ranked one of the best Small Business Strategy firms by Consulting Magazine; made the Washington Technology Fast 50 list; and has earned multiple Program Management Industry awards.

Chevo Consulting, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.