Federal Solutions Engineer

Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team.  

 We are seeking a Federal Solutions Engineer to join our team. A background in public safety is strongly preferred. This role requires close collaboration with several different internal teams at Mark43. You will be responsible for pre-sales scoping and implementing software solutions that meet the needs of clients. To be successful in this role, you will need to establish a personal rapport with potential and current customers, vendors, and partners. You will need a deep understanding of the federal market as well as an understanding of the technical requirements that will ensure the success of our product deployments to federal agencies.  

 What You’ll Do 

• Identify customer needs and develop solutions that meet their requirements. 
• Work alongside other sales team members to present products to clients and answer any technical questions they may have. 
• Analyze client requirements and determine if a potential customer is a good fit for Mark43. 
• Outline anticipated timelines for projects by leveraging internal resources and determining the most efficient processes. 
• Create documentation for project bids, including estimated timelines, costs, and potential risks.
• Develop practical demonstrations of proposed solutions.
• Test newly implemented software and correct any programming flaws that lead to system issues.  
• Conduct engaging product demonstrations of Mark43 software to federal clients, showcasing its features, functionality, and benefits. 
• Tailor demonstrations to address specific agency needs, emphasizing how our solution aligns with federal requirements. 
• Develop a deep understanding of Mark43 software, including its architecture, integrations, and customization capabilities. 
• Provide technical guidance to clients during pre-sales discussions and post-sales implementation. 
• Collaborate with federal clients to gather detailed requirements for their law enforcement, public safety, and criminal justice systems. 
• Translate client needs into technical specifications and use cases. 
• Design customized solutions that meet federal customer needs and requirements. 
• Develop technical proposals, including detailed specifications, architecture diagrams, and implementation plans. 
• Stay informed about federal regulations, security standards (e.g., FISMA, FedRAMP), and compliance requirements. 
• Ensure that our software aligns with federal security and privacy guidelines. 
• Work closely with product management and engineering teams to ensure alignment of federal strategies with product capabilities. 
• Collaborate with cross-functional teams to address client feedback and enhance our software offerings. 

What You’ll Need 

• Bachelor’s degree in Computer Science, Engineering, or related field.
• 8+ years of experience as a Solutions Engineer, Sales Engineer, or similar role.
• Proficiency in presenting technical concepts to both technical and non-technical audiences.
• Familiarity with federal procurement processes and the unique challenges of working within the federal marketplace.
• Strong problem-solving skills and ability to adapt to changing requirements.
• Experience developing IT and cloud infrastructure. 
• Up-to-date understanding of best practices regarding system security measures.
• Experience with software engineering, customer experience, and design architecture.
• Advanced understanding of business analysis techniques and processes.
• Project management and leadership skills are preferred.  

What You Can Expect From Us

• A competitive salary and benefits package.
• Opportunities for professional growth and development.
• Meaningful work that contributes to public safety and national security.
• To work in a supportive environment dedicated to growing your professional skillset and access to the necessary skills to do so.