Field Application Engineer

Tenstorrent is looking for an FAE to support our growing customer base as they build Deep Learning models on Tenstorrent hardware. If you’re enthusiastic about Machine Learning, are a competent software engineer lead, and enjoy working with other people, this is your opportunity to be at the bleeding edge of AI processing. In this role, you will serve as the primary technical contact for our customers, working closely with application developers and serving as a trusted advisor to implement solutions using our products. Additionally, you will collaborate with internal teams including sales, product development, and business development to ensure customer success and contribute to the advancement of our AI software solutions.

This role is hybrid, based out of Tokyo.

Responsibilities:

• Establish relationships with key customer engineering contacts and decision-makers
• Technical engagement with customers from initial prospect to post-sales support.
• Understand customer requirements, and deliver technical presentations, reports, documents, and technology demonstrations.
• Support regional sales team in all sales and business development related activities.
• Work closely with internal engineering teams to ensure that they are meeting the customers’ needs and be a conduit to the customer
• Gain a comprehensive understanding of customers' technical challenges and propose solutions that optimize both technical and business aspects.

Experience & Qualifications:

• 5+ years of practical experience as a Field Application Engineer or in customer-facing technical support roles
• Ability to provide technical explanations and presentations to customer partners
• Proven skills in optimizing software to run effectively on hardware such as GPUs and AI accelerators
• Expertise in optimizing AI models to enhance speed and accuracy
• Background in analyzing and porting software programs to specific hardware
• BS in Computer Science, Electrical Engineering, or a related technical field; MS preferred
• Proficient communication skills in both Japanese and English
• Knowledge of embedded programming, including ARM or RISC-V assembly code
• Deep understanding of AI/ML frameworks such as PyTorch and TensorFlow
• Expertise in Generative AI and LLM applications
• Experience in building and managing large GPU clusters or Kubernetes/MLOps environments
• AI model development and deployment experience in specific application areas (e.g., scientific machine learning models like protein folding, automotive systems like AD/ADAS)
• Experience with AI model development and deployment in HPC environments
• Understanding of CUDA or graph compilers

Tenstorrent offers a highly competitive compensation package and benefits, and we are an equal opportunity employer.

Due to U.S. Export Control laws and regulations, Tenstorrent is required to ensure compliance with licensing regulations when transferring technology to nationals of certain countries that have been licensing conditions set  by the U.S. government.

As this position will have direct and/or indirect access to information, systems, or technologies that are subject to U.S. Export Control laws and regulations, please note that citizenship/permanent residency, asylee and refugee information and supporting documentation will be required and considered as a condition of employment.

If a U.S. export license is required, employment will not begin until a license with acceptable conditions is granted by the U.S. government.  If a U.S. export license with acceptable conditions is not granted by the U.S. government, then the offer of employment will be rescinded.