Field Application Engineer, Senior

The automotive market & business landscape has taken on a renewed excitement with a number of new technical and systematical challenges.  Samsung Device Solutions America seeks to be at the forefront of this evolution by being the leader in solving these challenges and providing memory solutions that contribute to tomorrow’s automotive market. Come be a part of this exciting team! 

Overview & Impact:

Samsung Device Solutions America is currently searching for a highly talented, motivated self-starter to join our growing Automotive group in our Business Enablement team. This is an individual contributor role with responsibility for several key accounts, with a focus on the automotive market in the eastern & central US. The ideal candidate will be responsible for design-in and technical support of existing and future Samsung Memory (DRAM/FLASH) for Automotive Business.

Job Responsibilities:

• Enable Global Sales by collaborating directly with the customer's design/development engineers/managers and various internal planning and marketing teams to assure that the best Samsung products are designed in to customer systems.
• Work to identify the most optimal memory solutions for a customer’s needs by considering key variables such as memory type, density, speed, power, cost effectivity, lifecycle, and availability; all while emphasizing Samsung's business and technological strategies.
• Learn & understand customers’ future roadmaps and long-term technical requirements to ensure Samsung memory products will meet their future needs. Be able to identify any misalignments and effectively communicate these findings to internal stakeholders. Drive development and quality teams to fulfill customer requirements.
• Conduct technical meetings to promote new products, share product roadmaps, and address technical issues. Present Samsung's technical trend information and roadmaps to customer's key engineers and management.
• Develop and maintain business relationships with Key design/development engineers and managers.
• Provide timely technical support by answering technical questions and communicating in an efficient manner. Develop subject matter expertise needed to provide first-line technical or operational issue resolution.
• Track new designs & device qualification of projects; Supply device samples and follow up of sample test & qualification; Support sales and marketing during volume business phase
• Strive to assure that Samsung is qualified in every possible memory application. Report quality status and qualification schedules to Samsung management on a regular basis, highlighting obstacles and strategies. Escalate to appropriate business or technical directors if higher customer involvement is needed to conclude Root Cause Analysis.
• Train and direct all applicable field sales resources (SSI sales, Reps & Distributors and FAEs) on product roadmap and offerings, key focus products, how to target memory design-wins, providing sales enabling tools, application notes, etc. to enable design-wins & memory sales.
• Demonstrate leadership through influencing, relationship building, customer focus, efficiency, excellent communication skills, and self-development

Qualifications & Required Skills:

• 5+ years semiconductor industry experience, strong understanding of memory products, ecosystem and roadmaps
• 2+ years automotive industry experience and understanding ecosystem
• Experience working in a customer facing role
• Strong communication & presentation skills and ability to negotiate at all levels
• Motivated Self-starter with ability to work under minimum supervision
• Assertive, determined, flexible and creative personality
• Very good written and spoken English
• BS/MS CE/EE/Technical Background
• Familiar with various Field Applications Engineering problem-solving techniques, general semiconductor fabrication technology, manufacturing process, and testing processes.

Additionally, we look for the following universal qualities in all candidates:

• Resourceful Achiever: self-motivated and proactive, you flex to try new approaches and creatively solve problems
• Avid Learner: you thrive with challenges, seek continuous growth and improvement, and seek data to prove your hypotheses
• Devoted Professional: you are diligent and deliberate in your work, leveraging your expertise to deliver results without ego
• Thoughtful Collaborator: you build relationships across teams, offering help and welcoming ideas from others to drive work forward in an inclusive manner

Preferred Skills:

• Good understanding of semiconductor (DRAM & NAND, CPU/GPU/SOC) industry ecosystem: vendors/suppliers, partners, OEM/ODM/CM, influencers
• Ability to work with global stake holders. Cope with foreign cultures, customs
• Experience as a customer working with multiple suppliers
• Experience as a supplier working with various customers
• Fluency in Korean is a plus

COVID-19 POLICIES

• Successful applicants must comply with company COVID-19 policies, which are subject to change in response to public health, regulatory and business circumstances
• Current policies are subject only to emergency or legally-required exceptions and include: mandatory reporting of vaccination status; vaccination requirement for office access, external meetings and business travel; mask usage in office; and daily screening procedures at offices