Field Application Specialist - IVD

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

To provide application first level, onsite or remote support on expertise to all Roche installed instruments, maintaining the established alignment and standardization.
Participate in project implementation through the active collaboration with Business Managers and Service Supervisors during project development, planning and execution.

The Opportunity:

● Provide Service Support of their area of specialty in order to achieve successful project’s implementations aligned with
the Global System Support Standards and the Customer Support Guidelines.
● Interacts with other support areas to guarantee local successful projects ́ execution
● Responsible for the complete designated project ́s implementation, providing Applications Support, local assistance and
developing all the necessary related actions for a successful implementation
● Provides users trainings
● Weekly planning, account presentation on time according to the standards stablished by year
● Rexis documentation on time of all cases under their responsibility regarding Onsite Customer support and Trainings.
● Increase unresolved problems/cases to 2nd level support (CEAC) and delivering all the required information
● Training customers in the correct handling of reagents and consumables and advises in the inventory management.
● Gives with the good management of country expenses according to established targets
● Implement action plan for SBN or QN related to required or recommended actions
● Provides support to other sales and applications representatives
● Responsible for advising customers regarding quality control topics and instrument validation.
● Implements and leads local application projects to improve customers experience and platform/products management

Who You Are:

You are someone who wants to influence your own development. You are looking for a company where you have the opportunity to pursue your interests across functions and geographies and where a job title is not considered the final definition of who you are, but the starting point.

To be successful in this position, you will be an experienced Application Specialist.

You will also be able to demonstrate the following:

• University degree in Healthcare or Science areas. Graduate in Biological Chemistry

• Exhibited ability to diagnose applications and operational issues on analytical systems and to optimally resolve issues in a timely manner

• Shown experience in the use of Roche IVD products and analyzers (more than 1 year)

• Experience on providing service support to customers in the healthcare industry

• Proficient in English

• Outstanding communication, sales and collaboration skills

• Your brand will be one of authenticity, integrity and passion for Customer success

• High computer literacy and technical ability

What we offer

In return, Roche offers a rewarding and challenging role, a supportive work environment in which you can grow and develop your skills, the opportunity to work for a market leading organisation.

Roche encourages a high-performance culture where you are empowered and trusted to make decisions. We strive for excellence and extraordinary results and take a genuine interest in our people and their well-being, and our patients.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.