Field Application Specialist (Trivandrum)

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

As the Field Application Specialist, you'll play a crucial role in ensuring customer satisfaction by troubleshooting instruments, performing installations, and providing comprehensive after-sales support. Your dedication to excellence will uphold our standards and contribute to enhancing healthcare outcomes globally.

The Opportunity:

• Perform application installations, and software modifications promptly and efficiently.
• Provide remote support through Roche Remote Solution or on-site assistance as required.
• Deliver application training to customers and peers to ensure optimal instrument performance.
• Conduct root cause analysis and collaborate with Roche Global partners on complex technical issues.
• Maintain accurate documentation of customer interactions in the CRM system.
• Collaborate with Regulatory and Product teams to inform customers promptly about safety, quality issues, and technical updates.

Who You Are:

• A Master in Biochemistry, Microbiology or Biotechnology.
• Possess a minimum of 3 years of experience in diagnostic industries
• Strong troubleshooting and analytical skills, with a keen ability to comprehend manuals and guides within Roche products.
• Efficient, organized, detail-oriented, and results-driven.
• Able to prioritize tasks effectively and thrive in a fast paced environment.
• Willingness to travel extensively within the region.

Why Roche: At Roche, we're not just a company; we're a global pioneer in healthcare. With over 100,000 dedicated employees across 100 countries, we are united by our shared mission to improve lives. Our commitment to innovation and cutting-edge research has made us a leader in personalized healthcare solutions, from diagnostics to pharmaceuticals.

Joining Roche means:

• Impact: Your work directly contributes to advancing healthcare globally, making a difference in the lives of millions.
• Innovation: We encourage curiosity and push the boundaries of what's possible, driving continuous improvement and breakthrough solutions.
• Culture: We foster a diverse and inclusive workplace where every voice is valued, creating a collaborative environment that sparks creativity and excellence.
• Development: With extensive learning and development opportunities, including mentorship programs and career advancement paths, Roche invests in your growth and success.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

For more than 60 years, Roche has been committed to making a difference to the lives of people in India. Roche Diagnostics India is the market leader in In-Vitro-Diagnostics, providing diagnostic testing for early detection, evaluation and monitoring of disease. On the product side, the organisation provides a wide range of diagnostic products for customers around distinct disease areas namely diabetes, virology, blood screening, women's health, microbiology, oncology and genomics.