Field Automation Engineer - East Coast (MD, MA & NJ)

Do You Want to Improve the Future of Healthcare?
Want to enable the world's top scientists to discover new life saving therapies faster? 
Do you believe that the best team wins?
Do you thrive on providing innovative solutions to unique challenges?
Do you enjoy a fast-paced environment requiring flexibility and adaptability? 
If so, we want you on our Team!
Who We Are
Biosero, Inc. is the leader in life science robotic automation and integration. Our award-winning no-code software tools enable vital research to be done quickly while freeing scientists to address additional scientific challenges. Our solutions are placed in the top accounts worldwide, including the top: pharmaceutical, agricultural, clinical, diagnostics, and biotech companies. Our work impacts the world by accelerating productivity, discovery & cures. Our team is passionate about our mission to enable discoveries in life science by coupling our software platforms with data and robotics. Biosero is the fastest-growing software company in the life sciences space. We have been voted the best place to work for many years.
What You Will Do
Biosero is looking for driven Engineers to join our robotic automation team and help us build, install, and support world-changing laboratory and industrial robotic automation systems. As a member of the team, you would be working with constantly evolving technologies such as collaborative and mobile robotics, machine vision, machine learning, artificial intelligence, and more! We are looking for a passionate engineer who is excited to learn and develop along with our company as we develop remarkable, innovative products. 
This position requires 50-70% travel (travel is planned in advance).
Target Locations for the Role: Maryland, Massachusetts and New Jersey
Responsibilities:

• Support automation projects from build phase through site installation
  
  • Conduct operational acceptance testing of components
  • Conduct customer training at customer site
• Conduct Green Button Go instrumentation driver testing and troubleshooting
• Work closely with all Biosero customers to support Green Button Go scheduling software, GBG Suite software products and Transfer Map liquid handling software
• Work closely with Biosero sales, applications, software, and other integrations team members to assure customer success and account growth
• Promote and support service agreement sales
• Regularly write technical documentation, including knowledge base articles, service notes, technical bulletins, and troubleshooting procedures
• Performs all other duties as assigned 

Qualifications:

• At least an associates or bachelor’s degree in a physical science such as engineering, computer, mechanical or comparable field
• At least 3 years of experience in laboratory equipment or field service support
• Ability to debug networking issues
• Software/programming skills a plus, especially with C#
• Experience in Pharma/Life Science industry and using laboratory instruments from Hamilton, Beckman, Tecan, Agilent, etc. is preferred
• Proven troubleshooter/problem solver with strong analytic skills and a determination to find win/win solutions
• Must be comfortable in role as a subject matter expert and trainer, performing customer training and live software demonstrations
• Excellent verbal and written communication skills
• Ability to apply knowledge of installation, repair, and troubleshooting at board, module, and system level
• Ability to write professional technical reports and procedures
• Has demonstrated high level of accountability, responsibility, and technical competence
• Must be task focused and have a results-oriented attitude and approach to the job responsibilities

Benefits
The salary range for this position is $85,000 - $110,000 depending on qualifications and experience. Benefits include 401K with company match, Flexible Vacation Policy, Health Benefits, Investment in Professional and Personal Development, and much more.