Field Engineer

Are you looking for a great opportunity to grow your troubleshooting skills in a wide range of environments and systems while supporting key client relationships? We are searching for a Field Technician looking to expand their career in IT while working on the road. In this position, you will utilize a wide variety of skills to identify, troubleshoot, and resolve problems for external customers as well as for our internal departments.

Meriplex is a managed cybersecurity, IT, and SD-WAN solutions provider that enables transformation by combining secure, innovative technology with advanced expertise. Join Meriplex where you will have the opportunity to develop your skills while working alongside a team of enthusiastic industry and technology experts.

Responsibilities:

• Work with external customers as well as internal departments to ensure effective troubleshooting and problem resolution.
• Install, troubleshoot, and maintain products/equipment
• Train employees, identify, analyze, and repair product failures, order and replace parts as needed
• Determine and recommend which products or services best fit the customers' needs
• Rely on instructions and pre-established guidelines to perform the functions of the job
• Install new software releases and system upgrades, evaluate and install patches, and resolve software related problems
• Perform system backups and recovery
• Maintain data files and monitor system configuration to ensure data integrity
• Rely on experience and judgment to plan and accomplish goals
•  

Preferred skills(the more the better!):

• Excellent written and verbal communication skills, great time management skills, and the ability to manage complex data and technical documentation.
• Must be able to work on-call, after-hours, and Holidays periodically.

• Broad knowledge base spanning networking and servers (infrastructure)
• User-based technical support on all Windows and Mac operating systems
• Mobile device management, primarily iOS devices
• Microsoft Active Directory
• Windows Server 2008, 2012, 2016
• SAN and VMWare administration
• Networking/Security
• Meraki Firewalls
• Enterprise Wireless
• Routing and switching
• VoIP

Work Schedule/Travel - Shifts for this role will be scheduled between the hours of 8 AM and 5 PM. In addition to the normal work shifts, you must periodically be able to work on-call, after-hours, and holidays. Travel required, up to 70-80%.

We value both education and experience equally - While your formal degree, and certifications, would contribute to your success in this role, we also find tremendous value in skills and knowledge gained through in depth, real-world experience in a related field.