Field Engineering Operations Technician II

Field Engineering Operations Tech II maintains and repairs plant systems, equipment and components involved in signal processing, amplification and transmission.

• Provides break/fix, service modifications, activation, change or decommission (MACD) OF Core, Edge and Transport network elements for both Residential and Cox Business assets.
• Troubleshoots and repairs problems with transmission levels, signal losses, off-air interference and equipment failures.
• Maintains software within MTC including but not limited to backups, generic releases, and software upgrades.
• Remotely installs, repairs and maintains equipment placed on towers (e.g. microwave transmission).
• Performs proactive network status checks as part of normal surveillance activities, ensuring optimum performance.
• Assists installation/service technicians encountering problems at customer's site to determine reasons for failures.
• Supports implementation of new services, systems, applications and architectures with evaluation, testing, and support documentation.
• Opens, tracks, executes, and resolves escalated trouble tickets related to trouble conditions on network platforms. Provides on-site and/or remote technical support.
• Operates to meet network reliability and availability metrics set forth by Cox Standards.
• Applies code upgrades, applications, maintenance, upgrades and configures network equipment and troubleshoots.
• Ensures compliance with FCC (EAS).
• Partners with change management for impact identification, network validation, and execution of support activities.
• Proactively determines maintenance trends and corrective action.
• Analyzes single customer troubles, network alarms, trending and correlation data.
• Proficient in all areas of plant systems and handles more complex maintenance duties, problems and repairs.
• Helps to identify root cause and involves appropriate internal and external resources to resolve the problem.
• Works closely with various engineering groups and network control technicians to develop and implement tools and processes to improve capabilities and ensure quality service levels.
• Provides guidance and assistance to team members on successful service and troubleshooting tactics to improve the performance of team members.
• Shares knowledge with less experienced technicians and boundary partners.

Minimum Requirements

• BA/BS with two years' experience, or MS plus up to 2 years' experience or 4 years education/equivalency with no degree
• Experience working with IP, Ethernet, SONET, DWDM, DOCSIS, Video and telephone technologies
• Experience in provisioning and troubleshooting layer II and III networks
• Expert knowledge of performance testing and test equipment
• Excellent interpersonal, communication and collaborative skills to work effectively with team throughout the organization
• Valid local State Driver's License and driving record that meets Cox standards

Preferred

• Experience in telecommunications industry desired
• Cisco certifications: CCNA, CCNP

USD 30.58 - 45.87 per hour
About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
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