Field Engineering Operations Technician II

Cox Communications is searching for a Field Engineering Operations Technician II who will be responsible for configuring aggregate devices, routers, optical access, and/or DWDM equipment that carries video, data, and/or telephony traffic. Utilizes various applications for implementation, service, test and acceptance (Remedy, Netsmart, SAM, Preside, Granite, ProComm Plus, Secure CRT).
Primary Responsibilities and Essential Functions:

• Installs, disconnects, upgrades and migrations at customer premise applicable to complex services for all CB products and services which generally involve custom design and not HFC.
• Initially activates electronics by powering up the equipment to ensure service.
• Loads configuration from work package on customer premise equipment.
• Performs customer CPE testing on-site.
• Coordinates with provisioning to verify/finalize customer acceptance of service, confirming service is working as expected to initiate billing.
• Coordinates equipment pick up with boundary partners.
• Creates, updates, and closes Remedy tickets and coordinates with change control as needed.
• Ensures quality of processes, programs and customer satisfaction.
• Plans daily route, requisitions equipment and supplies and stocks vehicle.
• Drives company vehicle between office, warehouse and work site; maintains vehicle and other equipment per service requirement and safety guidelines; operates company vehicle in a safe and courteous manner and in accordance with all laws and company policies.
• Complies with all safety procedures and policies.
• Provisioning
• Performs end-to-end provisioning of customer circuits as designed in an accompanying work package from engineering.
• Performs all final circuit provisioning and configuration of device and intermediate cross connects.
• Identifies and sorts of equipment needed for work orders.
• Configures CPE in warehouse prior to installation at customer premises.
• Ensures appropriate iOS upgrade is applied.
• Performs basic functional testing of equipment to eliminate out of box failures.
• Initiates initial provisioning and basic configuration on IP phones and other standard customer equipment for dropship.
• Labels equipment, terminal ID (TID), circuit tags, cabling required for the job, and customer name/address.
• Packages equipment per work order in preparation for installation.
• Works with customer on integration of complex circuits such as BGP, EPLAN, EVPLAN, etc.
• Assists with initial turn-up of CPE equipment.
• Tests and verifies services in conjunction with the install team.
• This position may be required to work shifts and/or provide 24/7 coverage to meet customer demands.
• This position will be required to perform a weekly on-call rotation to support after hours trouble calls and new installation support.
• This position will dispatch on trouble calls/maintenance requests from the Cox National Operations Center (NOC).

Minimum

• High School Diploma, GED or related experience with 3 years of experience in the related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; or 5 years 'experience
• Requires a strong knowledge of working with IP, Ethernet, SONET, DWDM, DOCSIS, Video and telephone technologies.
• Excellent interpersonal, communication and collaborative skills to work effectively with team throughout the organization

• 2 years of experience specifically in provisioning and troubleshooting layer II & III networks for commercial customers
• Demonstrated knowledge of performance testing and test equipment
• Familiar with Nokia Metro ethernet service router installation and DWDM equipment.
• Valid local State Driver's License and driving record that meets Cox standards

Preferred

• AA/AS degree or Technical Certification in related discipline desired (Technical Operations)
• Cisco certification- CCNA, CCNP
• Nokia Certifications - NRS I certification.
• Experience in telecommunications industry desired

About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
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