Field Service Engineer ,

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Laboratory Setting

Job Description

Would you like to be part of a team committed to improving patient lives worldwide through education, collaboration, and innovation? If the answer is "yes", you are exactly the kind of person we are looking for!

Job Responsibilities

• Perform preventive maintenance, installation, and troubleshooting of the group's instruments to ensure flawless operation and customer happiness.
• Resolve complex failures on protein diagnostic products, including software, hardware, and usage issues, using technical diagrams and diagnostic tools.
• Provide efficient and quality service with a customer focused approach, ensuring positive interactions.
• Travel daily to different customer sites regionally, nationally, or even internationally as needed, ensuring timely service.
• Submit detailed intervention reports within 48 hours of service completion, including parts used and technical comments.
• Collaborate and communicate effectively with the FSE team, application engineers, and salespeople to ensure a high-quality service.
• Manage spare parts stock and maintenance schedule to minimize instrument downtime and maintain service excellence.

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• Bachelor's Degree (Bac+3) in a relevant field or equivalent professional license (e.g., ESTBA).
• 2-5 years of experience in maintenance of in vitro diagnostic systems.
• Knowledge of laboratory environments and good analysis practices.
• Proficiency in the analysis automata sold by the company.
• Strong analytical and diagnostic abilities.
• Ability to handle critical situations, providing reassurance to customers.
• Excellent writing and communication skills.
• Understanding of quality management systems.
• Proficiency in English for essential communications and documentation.

• Strong team spirit.
• Excellent listening and problem-solving skills.
• Ability to identify problems, determine their cause, and propose appropriate solutions.