Field Service Manager

Job Description

The Field Service Manager is responsible for timely and successful customer interaction regarding job site issues and concerns. They drive Customer Experience best practices across the Shelter teams. They conduct thorough research to understand the exact needs of our customers and ensure efficient services are being offered. 

DUTIES AND RESPONSIBILITIES

• Lead our Components and Retail Direct Claims team, where you'll be at the forefront of training, implementing procedures, and overseeing various management functions within our dedicated group
• Manage resolution for Paint Warranty claims
• Lead CRM automation for Field Services
• Implement structure for FS support with Components and Retail Direct teams
• Make recommendations and design policies that will reduce the costs and improve the efficiency of the services offered by the FS teams
• Develop relationships with internal and external customers
• Travel with Sales team to develop relationships with our customers and implement best practices
• Represent organization in Professional groups (MBMA, IAS, AWS CWB…)
• Represent Field Services in Cornerstone Building Brands organizational management

Qualifications

• Proactive leadership with exceptional people management skills and the ability to inspire and guide teams
• Leverage time management and organizational skills to oversee operations effectively
• Solve problems and implement innovative solutions
• Flexibility to navigate complex situations
• Lead and resolve complex issues and make a difference in a forward-thinking and collaborative environment
• Must be available for travel as needed
• Must possess experience in one of the following areas minimum:
  • Previous erection management experience of at least 5 years
  • Previous experience in the metal building industry drafting (5 years) or engineering (5 years) management
  • Previous experience in manufacturing management in the metal building industry of 5 years
  • Previous Field Service/Customer Service management experience of (5 years)
  • Technical certifications related to construction (CWI, ASNT NDT, AWS Certified welder, certified building inspection, Lean/Six Sigma, Cornerstone builder/installer certification…)
• PC competent (including Excel, Word, and Access)
• Excellent communications skills (oral and written)
• Operating efficiently to conclude all on-site installation, repair, maintenance, and test activities
• Must be able to work at heights, work in outdoor environments, lift 40lbs, climb, crawl, and operate at jobsites

Additional Information

Why work for Cornerstone Building Brands?

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. You can also join one of our Employee Resource Groups which help support our commitment to providing a diverse and inclusive work environment.

*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.

All your information will be kept confidential according to EEO guidelines.

The US base salary range for this full-time position is $100,000 to $160,000 + bonus + medical, dental, vision benefits starting day 1 + 401k and PTO. Our salary ranges are determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. (Full-time is defined as regularly working 30+ hours per week.)