Field Service Specialist

Company Overview

It’s not enough to have the right technology today, you must have a plan for tomorrow, too. At Diamond Assets we service schools, businesses, and governments by creating sustainable technology plans that ensure equitable access to technology for their current fleet but also well into the future. In addition, we take pride in delivering the highest-quality refurbished Apple products at an affordable price. Through our lifecycle through upcycle approach, we strive to meet our mission of providing equitable and affordable access to technology. 

Job Description: Field Service Specialist 

Purpose:

The Field Service Specialist position is a key component to the organization's success. The ideal candidate must be flexible, self-motivated, and organized. This candidate must have a professional demeanor and great customer service skills. This role requires a lot of travel with overnights. This position reports to the Director of Project Management.

Responsibilities:

• Project Facilitation and Client Satisfaction: Facilitates onsite client projects to ensure the project runs smoothly and ensures client satisfaction. This will include all necessary documentation and client questions during the project. 

• Travel and Logistics: Nationwide travel required (many field service projects require flights with overnight stay).

• Driving company and rental box trucks or vans.

• Contractor Oversight: Oversight of third-party contractors while at client site.

• Shipping and Handling: Palletizing and securing product for shipping.

• Loading pallets onto lift gate trucks using a pallet jack.

• Collaboration and communication: Work toward issue resolution independently or with a team.

• Effectively communicate with Operations teams.

• Support and Assistance: When not traveling to client sites, will assist where needed at Diamond Assets Headquarters with direction from Director of Project Management.

• Work with shipping team to prepare packaging for mail-ins and pickups as needed.

• Cross trained to help in all areas of warehouse including but not limited to shipping, receiving, production and triage.

• Cross trained to operate de-engraving machine and ice blasting machine.

• Assist with scheduling vehicle maintenance.

• Assist with building maintenance as needed.

• Ad Hoc Duties: Perform other duties as assigned to contribute to the overall success of the organization.

Education, Skills & Experience

• Must hold a valid driver’s license

• Must complete a DOT physical to obtain DOT Medical Card upon job offer

• Must complete background check

• Must be able to provide clean motor vehicle record upon job offer 

• Must have an open and flexible schedule for pickup dates

• Exceptional customer service, communication, and time management skills

• Must be capable of lifting to 50lbs repetitively; must be able to stand and walk for extended periods of time

• Attention to detail and committed to managing problems through resolution

• Experience with ERP systems is a plus