Field Service Technician

Company Overview

At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Department Overview

Vigilant Solutions has created the most comprehensive online platform for generating investigative leads for law enforcement agencies throughout the world. By combining an advanced suite of license plate recognition (LPR), facial recognition, parking, and ballistics technologies with unmatched analytics and exclusive content, our organization seeks to improve safety for both officers and communities alike. Vigilant’s unique product offerings are now being offered and adopted by parking operations worldwide to provide additional safety, efficiency and cost-savings for parking enforcement.
Job Description

We are looking for a self-starter Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

The Field Service Technician will be responsible for but not limited to the following:

• On-site System Start Up and Commissioning of Automated License Plate Recognition (ALPR) cameras in both a mobile and fixed environment across the US
• Configuring cameras and software within the end customer’s network environment (firewalls, VPN, security programs, etc.)
• Troubleshoot system failures that may be a result of hardware failure, network or software configuration issues
• Diagnosing technical issues and determining proper solutions
• Train administrators and end users on full suite of ALPR products, including PC client applications and back office hosted server applications for Parking Enforcement
• Train and supervise third party integrators on the installation of mobile and fixed ALPR cameras
• Coordinate site surveys, third party contractor installations, training and service calls with customers and post-sale support teams
• Produce timely and detailed service reports with customer sign off and acceptance
• Follow all company’s filed procedures and protocols
• Cooperate with technical teams and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers
• 90% travel within the United States

Qualifications:

• High School Diploma or equivalent
• 2+ years of Electronics Technician/Specialist, System Technologist, Networking, IT, System Administrator, and/or Field Service experience

#LI-MM1

Basic Requirements

• High School Diploma or equivalent
• 2+ years of Electronics Technician/Specialist, System Technologist, Networking, IT, System Administrator, and/or Field Service experience

Travel RequirementsOver 75%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.