Field Service Technician

JOB SUMMARY 

The Field Service Technician, Digital Signage position audits and maintains PatientPoint digital signage systems in point-of-care environments while delivering unparalleled customer service. When not in the field, the Field Technician serves as a subject matter expert for service processes, troubleshooting documentation and overall quality of field work. 

DUTIES AND RESPONSIBILITIES 

• Maintains network uptime in region by completing installs, repairs, and audits of digital signage equipment for PatientPoint systems in health care settings 
• Assists in internal process building/ documentation and key strategies to drive field quality 
• When not in field, cross-trained to assist in helpdesk troubleshooting calls and provide impeccable customer service  
• Diagnoses and performs end-to-end troubleshooting for CPUs, digital signage screens, touchscreens, tablets, and similar types of technology 
• Has experience in and complete understanding of an engineered data network and how to configure LAN and WAN devices. To include Access Points, Cellular modems, switches, bridges, and extenders 
• Provides exceptional customer service during field visits 
• Trains customers on product features 
• Contributes to technical knowledge base by creating job aids, training manuals, videos, and other content for technical and field team 

QUALIFICATIONS/REQUIREMENTS: 

• CTS, BICSI, or other industry certifications highly desired 
• CISCO or other IT certifications highly desired 
• Ability to lift equipment up to 55 pounds  
• Ability to work from a ladder 
• Ability to stand on your feet up to 8 hours a day 
• Willingness and flexibility to travel to offsite locations up to 50-75% of a work week 
• A driver’s license is required 

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