Field Services Specialist

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!
Modivcare is looking for an experienced Field Services Specialist to perform field investigations, observations and provider relations support at the direction of the Network Operations Manager or the Provider Relations Director. You will support network digitization, platform use and other market specific projects. You will partner with the Network Operations and Provider Relations teams and will report into these teams respectively.
You will...

• Perform scheduled and random visits to healthcare facilities and contracted transportation providers to verify level of service; provider's adherence to contract standards for drivers and vehicles; and provider's on-time performance
• Maintain train-the-trainer certification for Passenger Assistance, Sensitivity & Safety and Defensive Driving
• Randomly attends scheduled training sessions being conducted by third-party trainers to ensure trainers are maintaining the CTAA/NSC instructional standard
• Provide oversight of driver and attendants participation in and compliance with ModivCare's prescribed training curriculum as outlined in the Safe Driver Program
• Support network digitization, platform use and other market specific projects

We are excited to speak to some with the following...

• High School Graduate or General Education Degree (GED)
• 3+ years or related experience
• Current certification from the CTAA and NSC
• Prior audit experience or knowledge of Medicaid guidelines
• Train drivers and attendants using ModivCare prescribed training curriculum
• Valid/current driver's license, clean driving record, and use hands-free mobile phone
• Must be able to travel locally 75%+ within assigned state
• Proficient in Microsoft Word, Excel (can maintain complex spreadsheets) and Outlook

Salary starting at $19.00/hr
We value our team members and realize the importance of benefits for you and your family.
Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

• EEO is The Law - click here for more information
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at [email protected].
• Modivcare requires all employees to be vaccinated for COVID-19. Modivcare is an equal opportunity employer and consistent with federal, state, and local requirements, will consider requests for exemptions from this policy as required under the law.