Field Services Technician III

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!
Modivcare is looking for an experienced Field Services Technician to provide on-site and remote support for one or more of our Modivcare contact centers. As an important member of the IT Service Management team, you will partner with management to install and maintain company equipment, and responding to all other support requests for the location. You will report to the IT Service Management team.
You will...

• Oversee the success and availability of local site(s) IT infrastructure and applications and ensures daily resolutions of any issues
• Recommend, review, and implement process improvements to provide solutions that are more efficient for our customers
• Manage daily tasks and small projects related to the site(s) you support reporting updates to upper management through the Service Now platform
• Report ongoing issues as problem tickets in ServiceNow platform
• Assist networking team in providing onsite assistance with networking equipment
• Respond to support requests and track all updates within the ServiceNow platform
• Respond to all network, server, and application outages
• Report network, server, and application outages is ServiceNow using the established procedures for Major Incidents

We are excited to speak to some with the following...

• Bachelor's degree or equivalent experience
• ITIL v3 or v4 certification
• 5+ years of experience in IT
• 4+ years supporting end-users compute equipment including desktops and laptops
• 4+ years supporting Windows 10 and Windows Server 2016/2019
• 4+ years in an enterprise IT environment following ITIL best practices and company policies
• 2+ years ServiceNow experience working within the ITSM module
• Basic programming for control systems (PowerShell scripting)

We value our team members and realize the importance of benefits for you and your family.
Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

• EEO is The Law - click here for more information
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at [email protected].
• Modivcare requires all employees to be vaccinated for COVID-19. Modivcare is an equal opportunity employer and consistent with federal, state, and local requirements, will consider requests for exemptions from this policy as required under the law.