Field Services Technician (Las Vegas, NV)

Job Description

The Field Services Technician role is pivotal in managing the end-to-end process of receiving, configuring, and deploying servers to ITS clients nationwide. With a primary focus on customer service and communication, this position demands a skilled professional capable of delivering high-quality technical solutions while ensuring client satisfaction.

Job Responsibilities

Hardware Installation and Configuration:

• Skillfully install and configure hardware components into server chassis.
• Execute server configurations and apply base settings following documented processes.
• Conduct thorough hardware and software validation to ensure seamless functionality.

Operating System Deployment:

• Deploy operating systems on servers according to client specifications.
• Collaborate with clients to understand unique requirements for OS configurations.
• Provide support and troubleshooting during the deployment phase.

Documentation and Progress Tracking:

• Update tracking spreadsheets with real-time equipment status and installation progress.
• Document all activities in project tickets, ensuring comprehensive and clear information.

Onsite Support:

• Travel to client sites for two to three weeks at a time to perform installations.
• Coordinate closely with the local IT team and client to schedule and execute onsite server installations.
• Deliver excellent customer service during onsite engagements.

Rack Installation and Cable Management:

• Install servers into network racks, adhering to industry standards.
• Practice meticulous cable management to ensure a neat and organized setup.

Customer Service and Communication:

• Establish and maintain strong communication with clients throughout the deployment process.
• Address client inquiries, provide status updates, and ensure customer satisfaction.
• Act as a liaison between the client and internal teams to resolve any issues promptly.

Receiving and Shipping:

• Receive, inspect, and document incoming computer equipment shipments.
• Ensure accurate and timely packaging for outbound shipments.
• Maintain a high level of attention to detail in tracking all shipments.

Job Qualifications

• Proven experience in field technical roles, specifically with server hardware installations and deployments.
• Strong customer service orientation and effective communication skills.
• Solid understanding of server components, configurations, and operating systems.
• Ability to troubleshoot and resolve issues efficiently.
• Previous experience working with clients and coordinating projects.
• Willingness to travel and work onsite for extended periods.

Compensation:

Pay rate ranges from $15.00/hr up to $18.00/hr and vary by experience and location.

• Pay increase depends on acquisition of certificates. Technicians are expected to take the company sponsored certification at least once every six months upon hiring. (Example certifications: CompTIA Security+, CompTIA Network+, Microsoft MCDST or MCP.)

Benefits:

• Paid US Holiday
• Paid Time Off
• Comprehensive Health Plans
• Life and Accident Insurance
• Accident and Disability Coverage
• Company-paid training and certification
• Retirement Security
• Health & Wellness Program
• Salary Advancement

You have the option to speed up your application process by following the link below or directly submit your application by completing the form (Apply for This Job). Once you've submitted the form, a member of our team will promptly get in touch with you.

Complete this pre-recorded video interview: PRE-RECORDED VIDEO INTERVIEW