Field Support Engineer

The Field Support Engineer is the primary technical resource for the Company’s field operations team. Responsible for solving highly complex network related or systems level software problems and/or hardware issues and ultimately responsible for equipment installation, configuration, troubleshooting and support for customer product integrations.

• Resolve customer issues and difficulties in a manner consistent with the Company’s mission, values, and financial objectives

• Knowledge of and demonstrated ability in electronic equipment and computer hardware and software, including Linux, technical applications, and Office

• Ability to successfully solve anomalies in IP networks, RF transmission and wireless networking, using the diagnostic tools available

• Maintain accurate records of customer issues and reports

• Maintain an expert level of product knowledge and customer applications

• Listen, understand, and convey customer requirements to both sales and development engineering staff

• Maintain status of ongoing projects, both current and future

• Scripting experience, in languages such as Python, and advanced skills in Excel data manipulation and charting a plus

• Ability to travel up to 50% to project sites to perform equipment integration, system verification and technical training