Field Support Specialist

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Field Support Specialist in the United States.

This role serves as a critical bridge between internal home office teams and field sales professionals, providing hands-on support, coaching, and problem-solving across a fast-paced, remote environment. You will work closely with sales leaders and advertising partners to ensure smooth operations, clear communication, and consistent application of processes. Acting as both a trusted advisor and operational support resource, you will help field teams navigate challenges, improve performance, and adopt best practices. The position requires strong communication skills, adaptability, and a proactive mindset to manage a high volume of inquiries and evolving needs. You will also collaborate cross-functionally with design and operations teams to ensure alignment and clarity across workflows. This is a highly interactive role where your ability to teach, support, and troubleshoot directly impacts field success and customer satisfaction.

• Serve as a primary support liaison between home office teams and field sales representatives, ensuring clear and timely communication.
• Coach and train Area Directors on company processes, systems, and best practices through phone and virtual sessions.
• Respond to a high volume of inquiries, concerns, and operational questions from both internal teams and clients via phone and email.
• Provide real-time troubleshooting and problem resolution while maintaining a calm, service-oriented approach.
• Support inbound phone coverage as part of a shared team responsibility to meet staffing needs.
• Collaborate with design and operational teams to clarify workflows and help field teams understand administrative and production processes.
• Identify opportunities to improve efficiency and proactively reduce reactive support needs.
• Work both independently and collaboratively to ensure consistent service delivery and support quality.

Requirements:

• Strong communication skills, both written and verbal, with the ability to explain complex processes clearly.
• Ability to learn quickly and adapt in a fast-paced, evolving environment.
• Confidence in decision-making within established guidelines and training frameworks.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Proficiency in Microsoft Office and Google Workspace tools.
• Experience in customer support, call center, or ticketing system environments is a plus.
• Strong problem-solving mindset with resourcefulness and attention to detail.
• Ability to remain calm, patient, and professional under pressure.
• Collaborative, team-oriented attitude with a strong focus on helping others succeed.
• Comfortable working full-time remote (9:00 AM – 6:00 PM ET, Monday–Friday).

Benefits:

• Annual salary of $44,000
• Full health insurance coverage for employees and their families
• Complimentary basic dental coverage
• Access to nutritionist support and wellness resources
• Employee Assistance Program (EAP) with mental health support services
• 401(k) retirement plan with company match
• Financial planning support services
• $7,000 first-time homebuyer assistance program
• Paid time off including annual holiday break
• Three-week paid sabbatical after four years of service
• Paid parental leave (12 weeks maternity, 2 weeks paternity)
• Monthly remote work stipend for home office and internet expenses
• Pet care insurance and employee discounts
• Mission-driven initiatives supporting community impact programs