Field Tech Analyst Level 2 support

Req ID: 298606

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Analyst Level 2 support to join our team in Shanghai, China, Shanghai (CN-SH), China (CN).

• Provide Level 2 technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.
• Install desktop/Laptop software using approved tools.
• Troubleshoot operating system.
• Troubleshoot connection issues with LAN/WAN
• Update tickets with accurate and timely records of work performed, and resolution detail.
• Coordinate hardware warranty repair.
• Escalate to 3rd party vendors when necessary.
• Responsible for raising and coordinating problem management issues.
• Participate in projects.
• Perform additional tasks (end user/infra related) when required.
• Analyze, resolve, respond to, and document end user inquiries.
• May require rotating shift work.
• Maintain and contribute to a knowledge base.
• Strong understanding and skills in SLA, KPI Management.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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