Field Technician I
Job Description
Company: Oak Street Health
Title: Field Technician I
Location: TN
Job Description
Oak Street Health is a network of value-based neighborhood primary care centers throughout the Midwest. Oak Street operates an innovative model that drives patient engagement, improves health outcomes, and manages medical costs for the older adult population. In this virtuous cycle: every dollar saved is another dollar we can reinvest to improve patient care. Our model supports our social mission of improving the health and happiness of our patients and the community.
Role Description
The Field Technician I role is an integral part of our growing team.
Responsibilities include:
• Tier 1-3 level support
• Route / Escalate Help Desk tickets to appropriate team members using service desk software to record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. (The IT Specialist will work closely with our Help Desk professionals)
• Troubleshoot IT issues remotely using remote support software and onsite from desktops, printers, peripherals and network / Wi-Fi
• Assisting with the implementation of IT strategy
• Assist with company expansion and network infrastructure
• Ensuring continuous uptime for computers, and peripherals, and working with vendors to service basic medical equipment
• Working with vendors to manage network infrastructure
• Deploying hardware for new employees
• Keep accurate inventory of all IT related equipment
What we're looking for
We're looking for motivated, experienced professionals with:
Date Posted
10/15/2022
Views
5
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