Field Total Rewards CSR II

Northwestern Mutual

Field Total Rewards CSR II

Posted Yesterday

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Milwaukee WI USA

Hybrid

21-31 Hourly

Junior

Fintech • Insurance • Financial Services

Start-Up Vibes with The Stability of a Fortune 100 Company.

The Role

Provide timely high-quality customer service to field and home office staff on benefits compensation and sales reporting. Resolve routine and some complex inquiries escalate as needed follow set procedures document communications support teammates and continually improve processes while handling confidential data.

Summary Generated by Built In

About The Job:
Join our Field Total Rewards team and play a key role in supporting our field and home office partners across benefits compensation and sales reporting. In this fast-paced customer-focused role you'll solve problems deliver accurate solutions and drive a seamless service experience. You'll collaborate with a supportive team contribute new ideas and continuously build your expertise in financial services operations. This is a great opportunity for someone who enjoys helping others thrives in a structured environment and is eager to grow their skills while making a meaningful impact.
What You'll Do:

Provides quality and timely customer service to field and home office staff on the following topics Benefits Compensation Sales Reporting.
Communicates with callers clearly in an open direct and timely manner.
Answers questions that are routine escalates calls as needed.
Identifies the need for special handling and coordinates problem resolution in addition to understanding the overall impact.
Provides complete and accurate solutions to all customer needs with appropriate guidance.
Under the direction of the Manager Specialist or Mentor may handle more complex inquiries.
Adheres to phone schedules in accordance with set standards.
Gives and receives regular feedback/information in an open and positive manner.
Helps others with additional casework as needed.
Tries new ways of challenging the status quo and changing the way we work.
Contributes to a positive environment by openly communicating new ideas/solutions perspectives and experiences in team meetings training sessions 1x1s and huddles.
Demonstrates behaviors that reflect and support our company and department values vision and culture of learning/growth
Acts in a manner necessary to achieve organizational results (i.e. big picture).
Organizes work in a manner that allows team members to easily locate and complete casework when needed.
Written communication (Emails Assist Edge Casetracker SharePoint) is professional complete timely accurate and effective.
Follows set procedures and standard work.
Exhibits a commitment towards personal learning and growth.
Takes initiative to learn topics outside of core responsibilities.

What You'll Bring:

High School diploma GED or equivalent work experience
Minimum of two years of work experience demonstrating proficiency performing a variety of mathematical calculations and inputting accurate data.
Experience should include minimum of one year of previous field compensation experience one year of call center and/or customer service experience or a combination thereof in a financial services environment.
Strong demonstrated skills in analyzing complex information problem solving judgment and independent decision making
Insurance Operations Experience a helpful
High level of organization attention to details and follow through.
Able to identify and establish priorities to meet deadlines on multiple assignments.
Demonstrated computer experience including Word and Excel.
Commitment to quality customer service.
Has highly developed and demonstrated verbal and written communication skills proficiency within the home office and the field.
Must handle confidential data in a manner consistent with the Privacy Information

#LI-Hybrid
Compensation Range:
Pay Range - Start:
$20.51
Pay Range - End:
$30.76
Geographic Specific Pay Structure:
Structure 110:
Structure 115:
We believe in fairness and transparency. It's why we share the salary range for most of our roles. However final salaries are based on a number of factors including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California New York City or other eligible location geographic specific pay structures compensation and benefits could be applicable click here to learn more.
Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now!
Northwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas seek challenges assume leadership and continue to focus on meeting and exceeding business and personal objectives.
Skills
Decision Making (NM) - Beginner Attention to Detail (NM) - Beginner Industry Knowledge (NM) - Beginner Project Management (NM) - Beginner Cross Functional Partnering & Planning (NM) - Beginner Research Communication (NM) - Beginner Strategic Thinking (NM) - Beginner Policy & Procedure (NM) - Beginner Continuous Improvement (NM) - Beginner Risk Assessment & Identification (NM) - Beginner
FIND YOUR FUTURE
We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks benefits and our commitment to a culture of belonging.

Flexible work schedules
Concierge service
Comprehensive benefits
Employee resource groups

Skills Required

High School diploma GED or equivalent work experience
Minimum two years work experience demonstrating proficiency with mathematical calculations and accurate data entry
At least one year of field compensation experience and one year of call center and/or customer service experience in financial services (or combination thereof)
Strong skills in analyzing complex information problem solving judgment and independent decision making
Insurance operations experience
High level of organization attention to detail and follow through
Ability to identify and establish priorities to meet deadlines on multiple assignments
Demonstrated computer experience including Word and Excel
Commitment to quality customer service
Highly developed verbal and written communication skills
Ability to handle confidential data consistent with privacy requirements

What the Team is Saying

Northwestern Mutual Compensation & Benefits Highlights

Retirement Support—The package includes both a 401(k) and a company‑funded cash balance pension with automatic company contributions and disclosed vesting. This dual‑plan structure and cash‑balance credits strengthen long‑term savings support.
Parental & Family Support—Paid parental leave caregiving leave and adoption/surrogacy assistance are explicitly provided for eligible employees. Fertility and family‑building resources are also highlighted as part of the offering.
Healthcare Strength—Medical dental and vision coverage are paired with mental‑health resources and access to on‑site health centers in key locations. Fitness centers and reimbursements extend health and wellness support beyond core insurance.

Learn more about Northwestern Mutual's Compensation & Benefits →

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The Company

HQ: Milwaukee WI

8400 Employees

Year Founded: 1857

What We Do

You’ll Like It Here At Northwestern Mutual we believe that our lives and our work matter. And that doing what’s right is good for everyone. We follow through by designing tech that improves the community and cultivating creative ways to make finance accessible anywhere. These guiding principles have allowed our company to grow for more than 160 years. Here you’ll be with a team who emphasizes integrity and prioritizes security to design experiences that better everyone. You’ll work in cross functional teams to create optimal solutions that are rooted in innovative strategy and thoughtful execution. And you’re provided development tools and opportunities to become a leader all with the support of a collaborative team. You’ll be surrounded in a culture that values innovation and works to always evolve to stay ahead of trends and client needs. We are intentional in seeking out team members who will challenge us. Our employees choose us for the career opportunities commitment to philanthropy and desire to have a meaningful impact in the lives of our clients. You have career passions and goals. We have ambition and opportunity for you to grow your future in tech. Discover today: https://careers.northwesternmutual.com/

Why Work With Us

We invest in our people. We know careers are about choices so we provide intentional opportunity. Here you can build creative ways to make finance accessible anywhere and revolutionize traditional processes. As a mutual company our focus is our people — whether professional development or investments in the community.