Field Trainer

Founded in 2010, CLEAR’s mission is to create frictionless experiences. With more than 12+ million members and hundreds of partners across the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - making everyday experiences easier, more secure, and more seamless. Since day one, CLEAR has been committed to privacy done right. 

The Field Trainer will primarily support the Learning and Development function by facilitating front-line, field engagement training sessions across the company. Reporting into the Manager of Field Training, this role will be responsible for ensuring proper technical training and onboarding of all employees within specified locations. You will work directly with the L&D team and field leadership to develop and deliver engaging L&D content that aligns with business needs.

What You Will Do:

• Lead and facilitate training classes, using relevant training methods and techniques
• Support  and collaborate on the building of training content, including facilitator’s guides, learning aides, etc. that deliver replicable, consistent and effective messaging of the material through appropriate channels
• Review and evaluate the effectiveness of existing field training programs and materials and provide recommendations to improve quality and execution
• Collaborate and support the design and development of  easily digestible technical training content for the roll out of new product updates, launches and promotions
• Ensure all training materials, online and physical, are up to date and reflect the latest policy and technology changes
• Support operations teams by ensuring that they are properly utilizing online training programs  
• Remain current on new training and development learnings, offerings and competitive practices, and recommends enhancements to CLEAR’s programs as appropriate
• Provide input to our Learning & Development strategy

Who You Are:

• 5+ years of prior experience in learning and development or facilitating frontline training
• Strong communication skills; attention to detail; ability to multitask; tech savvy
• A self- starter with a strong sense of urgency who enjoys building processes and structure to drive growth
• Strong team player with a proven ability for great collaboration
• Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience
• Experience using an LMS (Wisetail or similar) or in instructional design a plus
• Knowledge and experience in a sales environment preferred
• College graduate preferred
• This position may require up to 80% travel
• Must be able to relocate to one of our major Clear markets/cities 

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