File Access Manager - Implementation Engineer

Job Duties:• Work closely with customers to deploy, test, and debug the FAM product within client environments. Deployment involves installation and configuration of the product and connecting to in-scope endpoints• Work with customer as subject matter expert for debugging support and maintenance• Ability to triage and classify issues as bugs or enhancements and communicate and report needs to engineering• Coordinate items to be documented into the company's knowledge base with Solution Architects• Ability to assist with answering customer inquiries in the SailPoint public forum• Identify and communicate process improvements to internal management team• Work with clients post implementation for user testing, debugging, support and maintenance.• Communicate to clients and delivery partners aspects of both the product and the implementation at the technical and/or functional level appropriate for the situation.• Ensure customer understanding of the product and guide the customer team to a successful implementation.• Adhering to project scope, schedule, status, and documentation
Job Requirements:• Bachelor's degree in Computer Science, Engineering or relevant work experience• 3-5+ years of professional work experience in Information Technology.• Proven track record of troubleshooting techniques and effective use of documentation, online sources, testing, experimentation, and the knowledge of other technical professionals to solve problems.• Administrator or implementer-level experience with Microsoft technologies such as Windows, Active Directory, Exchange, SharePoint, and SQL Server• Experience with SQL and database concepts• Basic Networking and server administration knowledge.• Strong troubleshooting skills• Knowledge of SSL and certificates a plus• Experience with Data Access Governance (DAG) products a plus• Experience with PowerShell, C#, and .Net a plus• Knowledge of NetApp, SharePoint, ISILON, Exchange a plus• Knowledge of O365 endpoints a plus• Excellent communication skills and experience working with clients and partners.
SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.