Finance & Business Management

Job Description At Chase, we're proud to serve nearly half of America's households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Our company is built around making a real difference for our communities, doing what's right for our customers, providing our employees with the opportunity to define unique career paths and sharing ideas that will help propel us into the future.
The Design and Customer Experience (DCE) team is responsible for creating exceptional experiences for Chase's Consumer and Community Bank. We are a group of creative collaborators who are passionate about crafting experiences that have meaningful impact on the financial, physical, and emotional wellbeing of our customers.
Design Ops VP
The Design Ops VP will fill a crucial need in our growing Design Ops team by enabling operational consistency in primary work-enabling functions. The Design Ops VP will be afforded responsibilities aligning to specific strategic and tactical projects and can work across a broad range of business areas and initiatives. This role will drive work in DCE and PXT. The successful candidate for this position will have interaction across the group and involvement in projects that will directly impact our Design and Customer Experience team (DCE). And will collaborate and engage with Design Management & Operations (DMO) leads/employees and directly impact the efficiencies that can be gained for our operational functions.
Responsibilities

• Drive successful employee engagement in DCE and PXT
• Demonstrated ability and experience operating independently, with minimal oversight
• Excellent ability to jump into a new environment and learn quickly
• Exceptional communication skills and proven ability to make and execute plans
• Proven ability to develop solutions to complex problems
• Team player who cares as much about the team's and members' success as they do their own

Qualifications

• Extensive experience in a fast-moving, constantly evolving business environment
• Deep experience in complex, mission-critical program management roles that included strategy, staff, and budget responsibilities
• Excellent relationship building, influencing, and communication skills with all levels of management and employees
• Proven record of seamless execution of complex projects
• Demonstrated analytical skills with the ability to judge situations accurately and quickly, grasping complexities, identifying key issues and applying sound judgment
• Resourceful, flexible, and adaptable - including comfort dealing with ambiguity, and distilling to executable actions
• Passion for delivering best-in-class experiences for all.

We Value Diversity
We value the unique skills of every person in our team, and we are building an organization that thrives on diversity. We encourage professional growth and career development. If you're looking to build your career as part of a global design team tackling big challenges that impact people and companies all around the world, we want to meet you. Apply today and put your passion for experience design to work with us.
About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.