Finance Operations Manager

Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help the pets we all love receive the veterinary care they need. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.

Position Summary:

Trupanion is looking for an organized and innovative Manager to join the FinOps Team. Collaborating cross-functionally, you will lead the FinOps team to improve our financial systems and business processes, ensuring Trupanion remains nimble and adaptable while enhancing our financial and operational data accuracy and reducing manual efforts. Strong candidates are passionate about analyzing and solving business problems, clearly documenting and communicating about sophisticated systems, and rapidly adapting in a fast-paced environment. This is a hands-on position that requires a candidate who is willing to dig into the details, but is still capable of maintaining a 20k-foot view.

This position is only open to candidates in the Seattle area. You will have a hybrid remote/in-office schedule that requires you to work from our casual, pet-friendly office 3 days a week.

Key Responsibilities Include:

• Coach, develop, and support an amazing team of accountants primarily focused on Finance Systems, Initiative Support, Order to Cash/AR, Claims Payments and Commissions/Partner Payments.
• Coordinate with cross-functional end users to identify financial requirements and lead projects to support business initiatives.
• Analyze business process workflows, financial systems, and software capabilities to streamline and support the administration and deployment of key tools such as Workday, Zuora, and payment service providers.
• Drive revenue growth by optimizing order to cash processes (minimizing failed payments, reducing processing fees, providing alternate payment methods, etc.)
• Partner with the Business Intelligence and Analytics teams to provide enhanced data and reporting to drive data-based decision making.
• Serve as subject matter expert for financial systems and reporting needs.
• Coordinate billing and claims support, ensuring members payment experiences are seamless and worldclass.
• Other ad hoc related tasks and projects as needed to support our 5-year strategic plan and vital growth initiatives.

Experience:

• BS/BA degree or higher in Accounting, Finance, or Business, preferred.
• 5+ years of accounting experience and at least 2 years as a proven team leader

Skills, Knowledge & Abilities:

• Proven ability to communicate efficiently cross-departmentally, required
• Project management experience, required
• Experience in capturing and documenting business requirements, required
• Knowledge of recurring billing processes payment processors and gateways, required
• Ability to creatively problem-solve and drive process improvements, required
• Capacity to prioritize requirements and respond dynamically amid changing business needs, required
• Ability to thrive in a fast-paced and dynamic environment, required
• Exposure to SOX, PCI, and/or other regulatory requirements, desired
• Familiarly with lean/agile concepts and processes, desired
• Experience with financial and insurance systems, desired

Compensation:

• The salary range for this position is $100,000 - $120,000 on a full-time schedule.
• Along with the base salary, Trupanion employees may be eligible for monthly bonuses.
• We want all employees to be invested in Trupanion’s success, so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.

#LI-HYBRID #BI-HYBRID

Benefits and Perks:

• Full medical, dental, and vision benefits at no cost to the employee
• Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
• Five-week sabbatical after five years of employment
• Open, casual, pet-friendly, and fun office environment
• Free medical health insurance for your pet (1 dog or cat)
• Paid time off to volunteer at nonprofit organizations
• Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.

For more information about Trupanion, visit https://trupanion.com/about

Learn more about how Trupanion has revolutionized our industry and the reimbursement model: https://www.youtube.com/watch?v=vdWZ4KHiPTQ

Trupanion is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.

We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.